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Karenski
Mentor

adding a device

ive a new mobile im trying to watch on but im told i have no passes. ive got 2. help is no help so im turning to the real experts, the community.

 

any/all advice would be much appreciated.

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3 Replies
gavs82008
Legend 5
Legend 5

Re: adding a device

@Karenski 

What content are you trying to watch?

 

As a suggestion you could sign out the device and log back in. This might give it a kick start. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Karenski
Mentor

Re: adding a device

Thanks for reply I'm trying to watch on Samsung j10 phone
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gavs82008
Legend 5
Legend 5

Re: adding a device

@Karenski 

Try logging out and logging back into the app on your phone. 

 

Another suggestion would be to clear the cache and data of the app. Or easier just to delete and reinstall the app. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.