Okay so you tell me I have to wait 15mins to speak to a customer service representative. I call then after 23mins of waiting to speak to someone you decided to hang up on me. I call again 45mins into holding still no answer. WTF!!!!!! DO THEY UNDERSTAND HOW MUCH STRESS THEY ARE PUTTTING ON THEIR CUSTOMERS? IS THIS SERVICES RUN BY THR SON OF SKY OWNERS OR SOMETHING BECAUSE THE WHOLE THING IS A MESS.