16-11-2019 19:13
My app updated last night, now it won't play, won't let me select any menu and just closes. Tried live chat help this morning, a waste of an hour being asked the same questions. Does anyone know what might be wrong. And before anyone asked, I've uninstalled and reloaded, shut down the iPad, iOS is updated. Tech support appear to have no clue....so annoying.
22-11-2019 18:39
I to are having the same issue , reload app twice sign out and back in twice... When I open the category it tries to load then crashes and closes . Very frustrating as was working super fine 20/11/19
23-11-2019 1:37
Hi @Anonymous User
I don’t see anything in your post that indicates if the advice I posted an hour earlier, in the posting inmediately above yours, was helpful to you or not?
10-12-2019 9:52
11-12-2019 16:18
I have an iPad 4 iOS 10.3.4. the app is now finally working. I deleted the previous app and downloaded again.
The customer service has been dreadful. After initial contact a few weeks ago and despite further emails from me I have heard nothing.
Good luck all.
22-11-2019 23:41
@Anonymous User
What OS version is your iPad on?
If not 13.2.3, can you try upgrading to this, if your iPad model is new enough to support it, and report back if it fixes the issues for you, or not?
23-11-2019 9:43
@RoyB There lies the crux of the problem, legacy devices can not upgrade to the latest iOS and as the app says it supports iOS 9 onwards then it should work with those devices, but the latest implementation of the back end software has broken the app for legacy users.
Obviously now has failed with regression testing and people don't want to upgrade their old devices to just get now, I suspect a lot of people will cancel their subscription as its a cheaper and easier option compared to device migration.
23-11-2019 10:06
My iPad can't upgrade to iOS 13. I have 10.3.3. The app was working fine for the previous app version and iOS 13 has been around quite a while so it must be one of the latest fixes in the new version which has gone wrong especially as the app still opens and you can navigate to some screens. But you can't view anything.
11-12-2019 22:32
They finally released a fix on 9dec. Update available in the App Store updates. Already cancelled but subscription not yet expired so it works on ipad 2 iOS 9 devices again.