There’s no phone number.
NOW TV Company details
There’s an email address there, where I have had to slightly obfuscate the @ to prevent the Community software doing a Gobbler-job on it, but you should be able to figure it out.
Don’t know what sort of reception you will get if you write to it, though.
There is no telephone support and I have also found Live Chat to be useless.
I tried to send a previous message but the email address was removed. Here it is again, I'm sure you can work it out.
help at nowtv dot com
The about references are mine and @honeybee use these in your message. I have been informed that I will be contacted within 48 hours
Strength in numbers.
Can you update your iPad to iPadOS 13?
I’m told that fixes it.
Cant vouch for it, but I am on 13, and it works fine on this 2016 iPad Pro.
(And before anybody starts, yes I know people have iPads that have been ‘functionally stabilised’ on OSes from 9 to 12, and it ought to work for iOS 9 onwards, and a proper fix must involve that.
But if you are one of the lucky ones who can go to 13, this may be a QAD workaround).