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CatH
Advocate

Re: Updated app on iPad not working

Urgh, I thought it was just me. This is very bad news. The app 'says' it's compatible with iPad OS 9 or above. PLEASE can the technicians return it to that! :s 

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RoyB Legend 5
Legend 5

Re: Updated app on iPad not working

@TVBenny 

 

There’s no phone number.


This page:-

https://www.nowtv.com/terms

references:-

 

NOW TV Company details
NOW TV is a trading name of Sky UK Limited (Registration No. 2906991) of Grant Way, Isleworth, Middlesex, United Kingdom, TW7 5QD. Our UK VAT number is 440 6274 67. General email: customerservices (at) nowtv.com. References in these Terms of Use and the NOW TV website to "us/we/our/NOW TV" means Sky UK Limited (Registration No. 2906991).

 

There’s an email address there, where  I have had to slightly obfuscate the @ to prevent the Community software doing a Gobbler-job on it, but you should be able to figure it out. 

Don’t know what sort of reception you will get if you write to it, though.


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TVBenny
Mentor

Re: Updated app on iPad not working

@Honesty-bee 

 

Hi,

 

Do you have a reference number for your Live Chat/complaint?

 

I am in email communication and want to bring all of these issues to their attention.

 

Many thanks.

Honesty-bee
Mentor

Re: Updated app on iPad not working

@TVBenny 

The email ref is 06059526

TVBenny
Mentor

Re: Updated app on iPad not working

@Honesty-bee 

 

Many thanks. Lets hope this is fixed soon

AJ
Newbie

Re: Updated app on iPad not working

I have the same issue, can't contact NOWTV - no one seems to ever answer livechat. Unless someone from NOWTV addresses this will cancel subscription.

 

TVBenny
Mentor

Re: Updated app on iPad not working

There is no telephone support and I have also found Live Chat to be useless.

I tried to send a previous message but the email address was removed. Here it is again, I'm sure you can work it out.

help at nowtv dot com

 

Ref: 06061435

Ref:06059526

 

The about references are mine and @honeybee use these in your message. I have been informed that I will be contacted within 48 hours

 

Strength in numbers.

DP
Advocate

Re: Updated app on iPad not working

Have cinema pass when opening on I pad, comes up sport. Going to menu to change to movies just closes down site. Have been trying to contact passed two days.

RoyB Legend 5
Legend 5

Re: Updated app on iPad not working

@DP 

 

Can you update your iPad to iPadOS 13?

I’m told that fixes it.

 

Cant vouch for it, but I am on 13, and it works fine on this 2016 iPad Pro.

 

(And before anybody starts, yes I know people have iPads that have been ‘functionally stabilised’ on OSes from 9 to 12, and it ought to work for iOS 9 onwards, and a proper fix must involve that.

 

But if you are one of the lucky ones who can go to 13, this may be a QAD workaround).


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Shh1
Observer

Re: Updated app on iPad not working

I to are having the same issue , reload app twice sign out and back in twice... When I open the category it tries to load then crashes and closes . Very frustrating as was working super fine 20/11/19