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Tagejgmlg
Advocate

Updated app on iPad not working

My app updated last night, now it won't play, won't let me select any menu and just closes. Tried live chat help this morning, a waste of an hour being asked the same questions. Does anyone know what might be wrong. And before anyone asked, I've uninstalled and reloaded, shut down the iPad, iOS is updated. Tech support appear to have no clue....so annoying. 

Labels (1)
43 Replies
Bebe1
Advocate

Re: Updated app on iPad not working

I'm having exactly same problem, and I've done all that you have.  Anyone out here got a solution.  Will probably have to cancel membership if no fix is forth coming.  

Mylime
Newbie

Re: Updated app on iPad not working

I am having the same problem. Very frustrating. 

 

I hope someone has has a solution soon. 

Roland_pickles
Advocate

Re: Updated app on iPad not working

I have the same issue!! Soooo frustrating! Somebody help me! 

TVBenny
Mentor

Re: Updated app on iPad not working

I'm having the same problem. Reset iPad, deleted app, done all of this many times. No luck. Gonna have to delete subscription if I can't find a fix.

Honesty-bee
Mentor

Re: Updated app on iPad not working

I'm getting exactly the same issue 

 

the app opens up, shows the sports options (which I don't have a pass for) and when I click on the entertainment or movie tab, it tries to show a list of available shows then closes 

 

got  the latest iOS for my iPad and also after this problem started I updated to the latest app (i keep the app updated regularly) 

 

still crashing so so think it's something at nows end.

 

strangely everything works fine if I use my android phone but the iPad app fails. 

 

Tried all advice so far but sweet f Adams happens 

 

help 

JamesBrixton
Advocate

Re: Updated app on iPad not working

I'm having exactly the same problem.

Hev66
Newbie

Re: Updated app on iPad not working

I’m also having the same problem. At first I thought it was a problem with my iPad, until I read all these. It’s driving me flipping nuts! I’m cancelling my subscription in the next few days if this isn’t resolved. No point paying if I can’t use the damn thing! 

Mark_Weinreb
Expert 2

Re: Updated app on iPad not working

Well, folks, I just checked my iPad, and the NowTV app is working perfectly.  The app version is 10.9.0, and my iPad is running iPadOS 13.2. Do your versions match?

KernowChris
Scholar 3

Re: Updated app on iPad not working

I'm watching on an iPad Pro too with fully updated software, working fine too SS PL GER-NIR.