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amberhoad
Observer

Unknown payments

Now TV have been taking out £9.99 out of my account for some while, which I’ve just came across. I looked to see for my payments on my account and I have none and no recent.
On my transaction on my bank statement it states “nowtv.com/billinghelp”.
I would like of someone could get back to me because I don’t want to keep paying 9.99 for something I’m not even using and even back dated.
Thank you, Amber
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amberhoad
Observer

Re: Unknown payments

I would be grateful if someone could get back to me so I can sort this
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Eddie-M
NOW TV Team (Retired)

Re: Unknown payments

Hi @amberhoad

 

 

We can't discussed details of your account through the community however i can say that the account your logged into does not have any passes. This would mean you would have a seperate acocunt maybe with different log in details. If not then you may have signed up through itunes if so then you would have to contact apple for a refund as the payments are made to them directly and they then pay us.

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