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Anonymous User
Not applicable

‎09-10-2016 15:11

'Unfortunately now tv has stopped'

I am having trouble with the now tv app on android - I cannot get the app to open at all

 

I am using a new asus ZenPad 8.0 running Android 6.0.1 and the now tv app version is the latest available on Google play

 

I have tried clearing the app cache and data and have tried uninstalling and reinstalling several times with no success. Please can someone provide a fix?

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25 REPLIES 25
caseyb1993
Legend 5
Legend 5

‎11-10-2016 14:59

@Anonymous User Hello 🙂

 

Your Android device  isn't rooted is it? 

 

http://help.nowtv.com/article/Android-devices

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

‎11-10-2016 15:16

No (certainly not as far as I know) it is an Asus ZenPad Z580c and I haven't meddled with the OS in any way. Annoyingly I think the app worked a few weeks ago when I first installed it but now I can't load it at all - any clues?
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caseyb1993
Legend 5
Legend 5

‎11-10-2016 15:19

In response to Anonymous User's comment

@Anonymous User My advice now is to go on to live chat.

 

Click the link above and then the green contact  button at the bottom. You will then see a live chat option. Hopefully a team member will be able to help you. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

‎15-10-2016 9:21

In response to caseyb1993's comment

Tried live chat and they couldn't help. Said that they would transfer to the technical team who would email me and I've had nothing 

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Anonymous User
Not applicable

‎30-10-2016 21:20

In response to Anonymous User's comment

I  tried live chat for the 2nd  time and was  once again promised I would get an email with a solution from the technical team within 24hrs. I didn't get anything  again. This is really poor customer  service

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Anonymous User
Not applicable

‎03-11-2016 11:02

Hi @Anonymous User

 

Sorry to hear that this is happening.

 

Would you be able to let us know if any error messages appear when you try to open the App ?

 

Can you try the steps that are outlined here to see of the Beta App reacts the same with your tablet ?

 

Thanks

Andy

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Anonymous User
Not applicable

‎04-11-2016 16:02

In response to Anonymous User's comment

Thanks Andy, unfortunately having tested the beta app (after uninstalling and reinstalling) I am still having the same issue. The app will not open and continues to show the message 'unfortunately NOWTV has stopped'.

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Anonymous User
Not applicable

‎25-11-2016 23:28

Same is happening on my Zenpad 8 Z580CA after installing the latest firmware update

 

I went from Android 5 Lollipop where NowTV was working fine, to the latest Android 6.0.1 Marshmallow firmware where NowTV is not working

 

 

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Anonymous User
Not applicable

‎29-11-2016 15:11

In response to Anonymous User's comment

Hi @Anonymous User

 

Thanks for getting in touch with us. Are you still getting this error?

 

- Is this on all content?

- Is it on live or on demand?

 

Please do let us know and we'll happily look into this further.

 

Thanks

 

Rob

NOW TV Team

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