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Anonymous User
Not applicable
‎20-10-2015 18:17

Unable to watch now tv on my phone!

Please, please can anyone help me?! I have been watching Now TV on my phone, which has been great but i now get the following message
Sorry we don't support HDMI streaming to your TV from mobile devices. But don't worry, there are loads of ways to get NOW TV on your big screen.
Watch it with Apple TV, Chromecast, your xbox or playstation, or the NOW TV box. Find out more at nowtv.com
I wouldnt even know how to do what it says anyway!!

My phone has taken upon itself to update & now that is all i get when i try to watch anything. I get the same with Sky movies. I am watching at work so no where near any tv or anything else for that matter. Ive even tried turning the "Throw" option off but all i want to do now is throw it at the wall!

If nothing can be done then im going to be cancelling the subscription as i mainly use on my phone.

And yes ive un installed & re installed, turned off & on again & tried wifi & mobile data only. I have even asked very nicely.
Please can you help?
19 Replies
Anonymous User
Not applicable
‎20-10-2015 20:09

@Anonymous User a Sony phone?

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Anonymous User
Not applicable
‎24-04-2016 18:51

In response to Anonymous User

Hi Can anyone help me please.  Trying to watch now tv via the mirroring option on my i pad and apple tv box but it says on the tv screen that it does not support HDMI streaming to my tv???? it has never done this before, can anyone help me please?

 

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schnapps
Legend 5
Legend 5
‎24-04-2016 18:56

In response to Anonymous User

@Anonymous User

 

The linked article below might be of some help.

 

http://help.nowtv.com/article/Airplay-Mirroring-Apple-iOS

Anonymous User
Not applicable
‎20-10-2015 21:10

Yes it is a sony. Is it a problem with them then?
0
Simon-J
Community Manager
Community Manager
‎21-10-2015 18:21

In response to Anonymous User

Hi @Anonymous User,

 

Thanks for posting.

 

We're currently looking into this issue and it's under investigation.  I'll make sure your details are passed on and once this is fixed we'll contact you by email.

 

Thanks

 

Simon

NOW TV Team

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Anonymous User
Not applicable
‎21-10-2015 20:33

I have been having same issue with phone since updating to 5.1.1 last week (also Sony). Emailed in regard to this and got a reply to say it was fixed but still getting same message and still unable to watch content on phone. ( I perfer to watch content on mobile, I like the intimacy more than watching on tv). Works OK on now tv box and roku stick. (not able to use those on bus though).
Unhappy about paying for a service I can't use as I intended. Don't see why it should be an issue, update hasn't affected netflix or iplayer.
0
commanda6
Legend 5
Legend 5
‎21-10-2015 20:44

In response to Anonymous User
@Anonymous User wrote:
I have been having same issue with phone since updating to 5.1.1 last week (also Sony). Emailed in regard to this and got a reply to say it was fixed but still getting same message and still unable to watch content on phone. ( I perfer to watch content on mobile, I like the intimacy more than watching on tv). Works OK on now tv box and roku stick. (not able to use those on bus though).
Unhappy about paying for a service I can't use as I intended. Don't see why it should be an issue, update hasn't affected netflix or iplayer.

Hi @Anonymous User

 

Have you reinstalled the now TV app since updating to android 5.1.1? That would be the first thing to try is sometimes apps don't get configured correctly after an OS update.

 

Hope that helps Smiley Happy

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
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Anonymous User
Not applicable
‎21-10-2015 20:50

Tried that several times over the last week, still getting same message.
0
Anonymous User
Not applicable
‎22-10-2015 14:32

In response to Anonymous User

Hi @Anonymous User

 

Thank you for your post

 

Our technical tam are still working on this, I am sorry for the delay.

 

Thank you for your patience 

 

Regards

 

Sue

NOW TV Team

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Anonymous User
Not applicable
‎21-10-2015 22:46

I have also re installed since the update but still the same. I have also put into airplane mode see if that helps but no go.
It seems to only affect nowtv & sky app?!
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Karl-F
Community Manager
Community Manager
‎22-10-2015 15:35

In response to Anonymous User

Hi @Anonymous User, 

 

Thanks for getting back in touch. 

 

I'm very sorry for the delay in getting this resolved. 

 

We are working hard to get this resolved and our technical teams are working on a fix. 

 

Sorry for any inconvenience this has caused. 

 

Thanks, 

 

Karl

NOW TV Team

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Anonymous User
Not applicable
‎22-10-2015 12:06

The same thing has happened to me! I have done all of the above, have had enough. I pay for both movies and entertainment separately and out the blue getting the messages as bitchfamliy. I will cancel if not resolved ASAP.
NOT IMPRESSED. I Was real happy with Nowtv aswell. Had the app on my phone for months and it was working great up untill now of Course!
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Anonymous User
Not applicable
‎22-10-2015 15:05

In response to Anonymous User

Hi @Anonymous User

 

Thank you for your post

 

Our technical team sre still working on this, I am sorry for the delay.

 

Thank you for your patience 

 

Regards

 

Sue

NOW TV Team

Anonymous User
Not applicable
‎22-10-2015 15:39

Thank you for the response. Much appreciated. I do hope this will be resolved. Soon. Reinstalled App.
0
Anonymous User
Not applicable
‎23-10-2015 21:04

I am having exactly the same problem. Find watching on my phone much more convenient. Am eagerly waiting for a solution or will have to considering canceling as it is very little use to me if I can't view on my mobile!
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Anonymous User
Not applicable
‎27-10-2015 21:38

Any idea as to when this will be fixed, I have tried emailing in regard to issue only, I have been told twice that issue was fixed and to reinstall app but no joy. Still getting hdmi message, there is no hdmi cable attached to phone, I had to cancel movie pass as I can't see point of paying for service which I can't use. App was working up until Sony upgrade to 5.1.1. Judging by serval message streams on here it is a common issue. What I don't appreciate is being lied to in regard to issue being fixed when it hasn't been.
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Anonymous User
Not applicable
‎28-10-2015 16:33

In response to Anonymous User

Hi @Anonymous User

 

Thanks for your post and sorry about that 😞

 

This issue is now fixed, all you need to do it to update the NOW TV app.

 

If the issue is still ongoing after the latest update, please let us know.

 

Birgit

NOW TV Team

Anonymous User
Not applicable
‎28-10-2015 19:26

Just downloaded & works fine now thank you 🙂

Unfortunately the sky app doesnt can you help with that?
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Anonymous User
Not applicable
‎29-10-2015 15:44

In response to Anonymous User

Hi @Anonymous User

 

Thanks for getting in touch, Glad to hear your app is working. We wouldn't be able to help with the Sky app we're afraid. You'll need to contact Sky themselves. 

 

Cheers

Ranj

NOW TV Team

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