I have now tv on my Android mobile and also a white roku box.
Today I am unable to watch any live tv (sport, movies or entertainment) whilst connected via my BT wifi. On tv box I get 'Sorry, something went wrong, with error code -105'. On android I get error PLAYBACK_PROTOCOL_ERROR. On my mobile if I disconnect wifi and have 4G connection, I can watch the data
I have tried rebooting wifi (leaving off for an hour), plus also restoring factory defaults, and restarting box. I am able to watch non-live movies and entertainment no problem.
Any ideas would be welcome.
If by rebooting WiFi you mean you have rebooted your router, and you have reset your white box to factory defaults, then that is about all you can try.
Though you should note that the white box is now becoming limited in certain ways, and could usefully be replaced by a more modern NowTV device.
Live channels are delivered by a slightly different mechanism to catchup, which might explain why you can still get catchup, though it doesn’t explain why you can’t get live TV over your BT WiFi.
If the issue is still going on, see if the same dichotomy exists on the BBC iPlayer on both devices; and if it does, get BT to check the line.
Have just been engaged in livechat with Nowtv to try & resolve this problem, needless to say they haven't answered my questions & in the middle of typing my reply to their last question they ended chat as we'd 'timed out'!!!! Clearly they have no idea how to resolve this problem & no customer service to admit this!
Hi @Anonymous User
See this other thread on the same issue, and note the active involvement of NowTV in the issue.
@Karl-F Shame nobody told the Live Chat team what was going on 😞
Ah - you might be quite surprised to find my first post halfway through your 4-year lay-off...