Unable to Connect to Stream

[Anonymous User]

Just purchased weeks pass and when tried to watch live golf message appears saying unable to connect to stream contact customer services, which isn't easy to do. I get this message on both my iPad and iPhone. Purchased to watch solheim cup whilst in hospital. Can anyone please advise on how to get it to work.

[schnapps]

@Anonymous User

Sorry to hear that your are stuck in hospital (get well soon).

If you are receiving this error message when attempting to watch the NowTV App from your iPad then it might have something to do with the hospital wifi network ?

Not familiar with the iPad so unfortunately i can't offer any advice or help sorry.

Hopefully other helpful forum members will come along to your rescue.

The only thing that i could suggest is contacting the NowTV live chat service on the link page below.

https://help.nowtv.com/contact-us/sky-sports-day-week-month-pass

[Anonymous User]

Thanks much appreciated

[Anonymous User]

@Anonymous User

Sorry to hear the issues your having, we at the nowtv team hope you get well soon,

couple of questions to check a few things that may help

Are you using wifi/ 3G/4G on the devices?

is the software up to date on both devices 

are you using the app or website to stream the pass

Also cna you tell us if you have tried basic Ts steps such as restarting deleting and reinstalling the app. 

[Anonymous User]

Thanks for message.

On iPhone have 4g enabled but also connected to wifi.

Both devices are up to date

Using the app icon to load now tv then selecting golf channel and clicking the button to start the programme.

Can confirm all the Ts.

Regards.

[Anonymous User]

@Anonymous User

You mentioned t n cs

try this link on wifi  

   http://www.nowtv.com/activate

This should work

let us know how you get on 🙂