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Anonymous User
Not applicable

‎04-07-2016 16:14

Too many devices

Hi, 

 

Yesterday we added a new device to now app (an iPhone) taking total devices up to 4 (iPad, 2x iPhone and chromecast) now cannot watch any shows, a message pops up saying 'you've used up this months allowance for adding new devices) and have to wait until next month. 

Total number of devices was only 4, and now not able to watch anything on any of the previous devices. Is there a way to unlock this?

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Anonymous User
Not applicable

‎04-07-2016 16:15 - edited ‎04-07-2016 16:15

Hi @Anonymous User

 

Live Chat can look into this for you.  Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Hope this helps