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nataliagj23
Advocate

Subtitles not working when casting

The subtitles on Big Little Lies appear left aligned and off the screen when I cast the episode to my TV with Chromecast.  It was working fine two weeks ago.

 

Also I have noticed this happens on the latest episodes on other TV Shows too.

 

Is anyone else having the same issue? It is really annoying and unprofessional as I am paying for this service. 

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11 Replies
sulligogs
Mentor

Re: Subtitles not working when casting

Just started a month's free trial and started watching Chernobyl.  On Chromecast the subtitles appear to be positioned beyond the left of the screen so only some of the words are visible.  And they are out of time with the dialogue.

 

Subtitles are a necessity for me so looks like I won't be renewing then.

RoyB
Legend 5
Legend 5

Re: Subtitles not working when casting

@sulligogs 

 

 

An inexpensive (£14.99) NowTV Stick would be your friend here.


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sulligogs
Mentor

Re: Subtitles not working when casting

Hi RoyB

 

I disagree, but thanks anyway.  Chromecast works really well with Netflix, BBC iPlayer, Amazon Prime Video, ITV Player and not to mention other players I've ever tried.  Subtitles never a problem.

 

I'll let the month's free trial pass and cancel.  Subtitles are a god send for when the kids are in bed so the volume can be lowered without the entertainment being diminished.

 

Besides, they'll probably fix it at some point at which point I'll evaluate if it's worth having.

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RoyB
Legend 5
Legend 5

Re: Subtitles not working when casting

@sulligogs 

 

Sure, no problem.

 

A little tip: if you are going to Cancel, cancel now. You’ll still get your month (Cancel means “don’t renew”, not “stop now”) and if you leave it until the last minute, you may find that NowTV have already started the payment cycle, and you will get billed another month.

 

Cancelling now avoids this.

 

After cancelling, though, make sure My Account/Passes & vouchers shows the Pass as not renewing, and repeat the Cancel if it still shows it as renewing, after an hour or so has gone by.

 

There are about four steps to cancelling; miss one and you fall back down the rabbit hole, instead of seeing daylight.


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(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
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sulligogs
Mentor

Re: Subtitles not working when casting

Hi again RoyB

 

Ha ha.  This isn't my first time with NowTV and yeah I've been fine cancelling before.  Thanks for your suggestions.

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Gazzle
Mentor

Re: Subtitles not working when casting

I've found a solution, don't pay for a service that doesn't work and pay one that does work. It's madness that users have complained for months about this and it's still an issue. 

sulligogs
Mentor

Re: Subtitles not working when casting

Lol

 

Got emailed about the February Flash Sale.  £1 for 2 months of an Entertainment Pass.  Thought the issue couldn't still possibly be outstanding.

 

Lol

 

It is.

Foxtrot59
Newbie

Re: Subtitles not working when casting

Subtitles are an absolute disgrace when casting to Chromecast.

When watching Game of Thrones I was seeing the subtitles in big letters to the left of the screen. But even worse some multiline subtitles are being displayed as one with the first line overwriting the first...

Thus 'This is a sample of how crap NowTv is'

Is displayed as 'This is a samplewTv is'

Instead of as two lines :

This is a sample

of how crap NowTv is

 

The problem with subtitles on Chromecast was reported summer last year and still nothing done by NowTV. Take a look at subtitles on Netflix and Amazon Prime and it is like night and day when compared to NowTV.

 

Until this issue is fixed I will be taking my hard earned money elsewhere.

Ailsa
Newbie

Re: Subtitles not working when casting

It's actually ridiculous.
I've sent them a tweet (literally haven't used Twitter in about 6 years).
A simple subtitle like 'F***k!' is now 'ck!' on the far left.

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