I have purchased sports mobile month membership on 18th Jan but I am still unable to watch any Premier league matches.
It keeps giving error saying "NOW Membership Required"
You'll need a NOW Sports Membership to watch this on this device.
With a non existant customer support, how am i supposed to resolve this please?
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Did you try the Chelsea v Fulham match yesterday when it was actually live and was you attempting to watch on your smartphone screen the live Sky Sports Premier League channel and not Main Event ?
Where with a Mobile Sports Membership you can only watch live and one of the following channels that are permitted with a Mobile Sports Membership which is Premier League, Action, Arena, Racing (Horses), News.
You should be able to watch the Newcastle v West Ham match at 5.30pm today if you use your smartphone screen and watch on Sky Sports Premier League channel.
Maybe try watching Sky Sports Premier League channel straight away has a quick test run on your phone to see if you can watch it without the message asking to buy a Membership.
Can I assume your tying to watch the premiership channel and any other of the 5 channels provided by the mobile membership?
To ask the daft question your not using a tablet and it’s definitely a mobile?
That is correct. I was trying to watch the Chelsea vs Fulham premier league match yesterday but it would not allow me.
It keeps giving error saying "NOW Membership Required", when I already have the mothly membership.
What model smartphone are you using ?
Does the Mobile Sports Membership show on your online account under My Membership?
Are you definitely attempting to watch Sky Sports Premier League and not Sky Sports Main Event which is not covered under the Mobile Sports Membership.
Also assuming you are in the UK and not using a VPN.
If you have done all the above, then what happens if you try a fresh NOW App from your phone Apps Store, then fully power down the phone for a minute, then restart the phone, log into the NOW App and try Sky Sports Premier League channel.
Hi @schnapps ,
I am using an android smartphone. I am in the UK and not using a VPN. I am new to UK so don't understand difference between Sky Sports Premier League and Main Event.
My intention is to watch LIVE Premier League matches e.g. Today 's match of Man Utd v/s Crystal Palace via the mobile app. When I was purchasing the membership on 18th Jan to watch Premier League matches, the advert said Day + Mobile Month membership £11.98 (one off payment). Receive a 9 month mobile month membership and stream 5 channels including Sky Sports Premier League on your smartphone. Does this plan not include the Premier League matches United play today and then Leeds vs United on 12th Feb ?
Have a read of this link on what live games are on Sky / BT Sports / Amazon Prime.
Not all Premier league games are live on Sky.
Looking at the Sky TV Planner the Man Utd game is not live on Sky, there is highlights at around 11.30 PM tonight.
There is a Game of the Day at 8.30pm tonight (not sure yet what game).
The Leeds game is on tomorrow at 2pm Sky Sports Premier League channel.
Thank you for your reply.
Looking at the website you have mentioned and also the premier league website, it is now clear that not all matches are "Sky Sports Premier League". Yesterday's match between Chelsea and Fulham was a 'Sky Sports Premier League' match which I was unable to watch.
Today's match Newcastle United vs West Ham United at 17:30 seems to be a Sky Sports Premier League match, which I should be able to watch on my app then ? I will try to login and let you know if that works.
Thanks a lot. 🙂