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97MDE
Newbie

Sports Channels not playing on NOW TV (iPhone)

I took out the Sports subscription for mobile devices only but it never lets me watch any of the channels, except Sky Sports news. All I get is the option to subcribe for the sports/movie channels. Any idea as to what the problem might be. 

 

My deal was £7.99 one off payment until the end of September.

 

Thank you

2 Replies
gavs82008
Legend 5
Legend 5

@97MDE 

Have you gone into the iPhone settings and tried turning off Private Relay?

 

https://community.nowtv.com/t5/Mobile/Not-playing-content/m-p/575180 

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @gavs82008 

 

I don't think this is Private Relay related because @97MDE can view Sky Sports News from the iPhone.

 

Where it sounds to me the Sky Sports News is working from another NOW Membership subscribed too.

 

@97MDE what i would try is fresh download of the NOW App from your smartphone Apps Store, power down the phone and then reboot it, then once the phone restarts sign into the NOW App on your phone with the same details that you have checked the Mobile Sports Membership is showing active on your online account.

 

Making sure you watch one of the five permitted Sky Sports Channels with a Mobile Sports Membership which is Premier League, Action, Arena, Racing (Horses) or News.

 

If no joy get in touch with NOW live chat.