19-06-2016 9:53
Can't log into the Android app. Always get the "Something's not right..." message. Tried reinstalling, on/off etc. Login works on website.
21-06-2016 15:31
Hi @Anonymous User,
Thanks for posting.
Can you tell us the following information so we can understand what might be causing this:
Are you inside the UK?
Are you connected to a VPN or some kind of private network for work when trying to sign in?
Thanks
Simon
NOW TV Team
27-06-2016 11:45
27-06-2016 14:03
Hi @Anonymous User
We only have the broadcast rights for the UK, hence why our terms and conditions (that you would have accepted if you are a NOW TV Customer) state that our service is UK only.
It is also mentioned within this help article - http://help.nowtv.com/article/Watch-NOW-TV-abroad
Thanks
Andy
13-07-2016 14:32
I'm having this same problem on my Nexus 7 and galaxy s6 app. Still in the UK, never had this problem before but now it won't let me log in and watch anything and just says "somethings not right"
Please fix!!
14-07-2016 17:46
Hi @Anonymous User
Are you using a home Wi-Fi connection on your phone? Have you tried a 3G/4G connection by any chance?
If you are using a VPN connection please disable this and try the NOW TV app again.
Thanks,
Aman
NOW TV Team
14-07-2016 17:57
14-07-2016 17:58
14-07-2016 18:49
@Anonymous User
If you keep being asked for payment details when you log into the website you've logged in with the wrong username (for instance you might have logged into an old Sky ID you've used with Sky TV or broadband my mistake, or an old NOW TV account you forgot about).
Try logging in with any other accounts you've set up (check the My Account section of any devices you watch on to see what your username is, or check any emails you've received to see if they have the correct username on them).
When you're logged in with the right account, you should see the pass you've paid for on your My Account > My Passes page http://account.nowtv.com/passes and you'll then be able to log in with that username on your devices.
The following help page gives some more advice on finding other accounts you might have
http://help.nowtv.com/article/Cancelled-but-still-being-charged
and if you are still stuck after that, have a word with live chat who will help you find the right account. To get there got the following help page and click the start live chat button.
http://help.nowtv.com/contact-us/Cancelled-but-still-being-charged
16-07-2016 19:35
Hi @Anonymous User
Thanks for getting back to us.
I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂
Thanks
Robert
NOW TV Team