11-11-2018 15:25
I have just purchased the now tv sky sports mobile month pass and when I click to watch the football it says I have to purchase a voucher when I already have purchased the mobile month pass
Solved! Go to Solution.
11-11-2018 15:55
Hi @Anonymous User
See if signing out of the NowTV App, then delete the App, then re download the NowTV App from your phone Apps Store.
Then double check on here by going to My Account > Passes & Vouchers to see if it shows the mobile sports pass active and if it's says active, re sign into your phone NowTV App with the same log in details.
Make sure you watch the football on the Sky Premier League channel on your phone.
21-04-2019 12:47
This still has not worked and if I miss the game I will expected to be compensated because this is the only reason I wanted the pass
@schnapps wrote:Hi @Anonymous User
See if signing out of the NowTV App, then delete the App, then re download the NowTV App from your phone Apps Store.
Then double check on here by going to My Account > Passes & Vouchers to see if it shows the mobile sports pass active and if it's says active, re sign into your phone NowTV App with the same log in details.
Make sure you watch the football on the Sky Premier League channel on your phone.
11-05-2019 14:08
I have done this it still doesn’t work
11-05-2019 17:29
I want my money back!
Just purchased a monthly mobile pass to watch the game on now and all I get is I need to purchase a pass!... the pass is in my account and I have uninstalled the Now TV app and reinstalled and still nothing... deeply unhappy
11-05-2019 17:57
Mines doing the same 😫
11-05-2019 18:03
What’s going on.. brought mobile month pass, downloaded app. Press the Derby match - pop up saying I need to purchase pass
go to MY account - it clearly states my renewal date is June 11th ...
so so why now football?
11-05-2019 18:05
Ok so everyone on here cop pliant my about the same thing but seems no one listening from sky?
Whats the point of this section? Just for us to post our issues and for sky to do nothing??
wheres the customer service sky are meant to be great with?
11-05-2019 18:10 - edited 11-05-2019 18:16
Hi @Anonymous User
The Derby v Leeds match is on Sky Main Event & Sky Football which is not one of the 5 channels that you can watch on your smartphone with a NowTV Mobile Sports Pass.
Read this for more info.
https://help.nowtv.com/article/sky-sports-day-week-month-pass
11-05-2019 18:15
Oooh that’s naughty... I clearly says on the monthly pass, never miss a match again.. only after payment no for the pass and thank you for sharing does it say not all matches.. that’s cheap and nasty marketing
thankyou for your assist but not happy
11-05-2019 18:09
Nope still not working for football. But I can watch netball, horse racing but NOT football?? That’s the reason I brought the pass
31-08-2019 11:34
It is not activated on my youview box , have just set up account,, sky cinema month pass is on