Success!! I managed to get onto the live chat to ask about my sports season pass (Got in straightway by using the edge browser on windows 10 - Chrome wouldn't work???). They said they could see I had been billed for the £199 but the pass was not on my account. He generated a 'voucher code' for the season ticket which I then had to put as a voucher for a sports monthly pass. This worked OK and now under passes & vouchers, it shows me with a monthly pass and an expiry date of 17th June 2020 (even though I bought it on the 9th August, it only becomes active on the day the voucher code is entered)
Not sure why I got in with the edge browser and not Chrome - just thought I'd try a different browser.
Anyway it seems you need to get a voucher code for the season ticket and apply it to a sports monthly pass. Be nice if they told you this. Good Luck!
Nope this is not the NowTV live chat web service and is the NowTV Community Forum where mainly NowTV customers and users communicate with each other, the clue is on the top of the main forum homepage.
To contact live chat open the link below and select the most appropriate or nearest category, then pick a help topic and once you have reached the final stage of the process scroll towards the bottom of the screen page and click on the green drop down arrow below Get in Touch which should then reveal the live chat button.
Hi Karl F,
I am having the same problem. I have spoken to numerous keyboard warriors who assure me that my issue ie not being able to access 10 month package, will be passed on to a higher level and no one bothers to contact me. This has now been going on for 10 days.
I was given a voucher code: SPMMT46WJLA7RF which I applied to the monthly pass and it doesn’t work.
I have also suggested that they give me my money back and that has fallen on deaf ears.
Where do I go from here?