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super1gil
Occasional Poster

Re: Sky sports 10 month package not working

Same problem here, paid £199 and pass doesn't show up, so can't watch any sports. went on live chat and told it would be passed on to the relevant team, still waiting to hear back.

 

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AndyWyles
Occasional Poster

Re: Sky sports 10 month package not working

I cannot believe that no one has come with a solution or even contacted trying to solve this absolutely shocking I will be ringing the complaints department tomorrow that is on your website this is beyond a joke now
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Alanh1
Occasional Poster

Re: Sky sports 10 month package not working

Quite agree with you Andy. I have never come across such an incompetent organisation who, once they have your money, don't give a toss about customer service. Trading standards could be a good place to start. 

super1gil
Occasional Poster

Re: Sky sports 10 month package not working

They havn't even got the courtesy to let people know there is a problem, ive had no contact whatsoever over this, apart from going on live chat and getting nowhere

 

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AndyB52
Occasional Poster

Re: Sky sports 10 month package not working

Success!! I managed to get onto the live chat to ask about my sports season pass (Got in straightway by using the edge browser on windows 10 - Chrome wouldn't work???).  They said they could see I had been billed for the £199 but the pass was not on my account. He generated a 'voucher code' for the season ticket which I then had to put as a voucher for a sports monthly pass. This worked OK and now under passes & vouchers, it shows me with a monthly pass and an expiry date of 17th June 2020 (even though I bought it on the 9th August, it only becomes active on the day the voucher code is entered)

 

Not sure why I got in with the edge browser and not Chrome - just thought I'd try a different browser. 

 

Anyway it seems you need to get a voucher code for the season ticket and apply it to a sports monthly pass. Be nice if they told you this.   Good Luck!

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AndyWyles
Occasional Poster

Re: Sky sports 10 month package not working

Are we not on the live chat now then ? Is it a different one you used ?
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schnapps Legend 5
Legend 5

Re: Sky sports 10 month package not working

Hi @AndyWyles 

 

Nope this is not the NowTV live chat web service and is the NowTV Community Forum where mainly NowTV customers and users communicate with each other, the clue is on the top of the main forum homepage.

 

To contact live chat open the link below and select the most appropriate or nearest category, then pick a help topic and once you have reached the final stage of the process scroll towards the bottom of the screen page and click on the green drop down arrow below Get in Touch which should then reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

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Highlighted
Community Manager
Community Manager

Re: Sky sports 10 month package not working

Hi @AndyWyles

 

Sorry for any inconvenience this has caused. 

 

Are you able to sign into NOW TV and then head to My Account? Then head to My Passes and let us know what you see there? 

 

Thanks

Karl

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Alanh1
Occasional Poster

Re: Sky sports 10 month package not working

Hi Karl F,

 

I am having the same problem. I have spoken to numerous keyboard warriors who assure me that my issue ie not being able to access 10 month package, will be passed on to a higher level and no one bothers to contact me. This has now been going on for 10 days. 

I was given a voucher code: SPMMT46WJLA7RF which I applied to the monthly pass and it doesn’t work.

I have also suggested that they give me my money back and that has fallen on deaf ears. 

Where do I go from here?

Alanh1

 

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AndyWyles
Occasional Poster

Re: Sky sports 10 month package not working

Have you got a sky sports pass currently running I.e week or month pass ? I had a week pass running and could not use the code but when my pass ran out I put the code in and worked this may help hope it does !
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