10-08-2019 17:47
I have bought the £199.00 sky sports package and it is not allowing me to watch any of the sky sports package any ideas anyone, and for there to be no customer service number to ring for help is a joke !
17-08-2019 11:16
17-08-2019 12:18
Hi @Anonymous User
Nope this is not the NowTV live chat web service and is the NowTV Community Forum where mainly NowTV customers and users communicate with each other, the clue is on the top of the main forum homepage.
To contact live chat open the link below and select the most appropriate or nearest category, then pick a help topic and once you have reached the final stage of the process scroll towards the bottom of the screen page and click on the green drop down arrow below Get in Touch which should then reveal the live chat button.
22-08-2019 12:21
I would like to add to those who are utterly disgusted by the breech of contract: they took my £199 over 10 days ago and after 3 chats (which they’d conveniently terminated so I only got to capture some of the text) I have heard nothing yet.
I had more joy finding a section on the website “if you think we’ve taken money when we shouldn’t” and I had to fill in short on line form and I got an email response with usual technical questions. I replied that it was nothing to do with my set-up (not changed from last season) and it was SIMPLE - NOWTV has taken my money but have not credited me the 10 month pass as it appears nowhere!
The most promising response was that I could, of course, get my money back but then NOTHING, see below:
“Thanks for contacting NOW TV
With regards to your query, Having checked i can help you by cancelling the Pass instantly and refund you the amount £199.
However you will not be able to avail the offer once again if I cancel the pass from my end or escalate this to the higher end team they will get it sorted for you.
Let us know your concerns, we can check and help you accordingly.
Awaiting your response.”
After further emails I have sent asking for my money back - NOTHING.
I’m phoning Trading Standards, this is appalling.
PLUS, my son paid £8.99 for day pass so we didn’t miss last weeks match and do you think we’ll be refunded?
Absolute disgrace.
22-08-2019 15:54
Yes, they should reimburse everyone who is having this problem. I was offered a refund (see my initial) post and when i accepted it all went quiet so still nothing is being done.
23-08-2019 19:29
Still having the same trouble here, 14 days now and nothing, getting beyond a joke now, complained twice now and still nothing happens
14-08-2019 15:14
14-08-2019 15:22
@Anonymous User
While there is certainly a dedicated Mobile Pass, there is nothing to stop you using a full Sports Pass on a mobile, at no extra cost (except a little mobile data, perhaps, which is why I said try it briefly, just to see if it works at all).
There is no customer service number. (Unkind people might suggest the word ‘number’ is superfluous in that sentence).
14-08-2019 16:08
I am in exact same situation as you. Exasperated!
14-08-2019 16:39
This is turning into a bit of a ba*ls up by NowTV. No-one seems to have a clue about this issue, with the so called Help guys and the 'hired help' in here seemingly going round in circles chasing their tails. There is a deafening silence from those who should be fighting you guys' corner and trying to get you up and running. I'm thankful I decided to forgo the offer this year, but it doesn't stop me feeling exasperated by the lack of official NowTV support for the guys who have paid their money and getting no service. Quite frankly it's a shambles.
14-08-2019 16:56