As to my earlier advice, if you don't find the information you desire on a company's official website or social media pages it's safer to find an alternative means of contact than getting caught out by dodgy sites luring you in via search page results.
I’ve tried everything you suggested and still no joy. The thing I don’t understand is that the upfront 10 month package only appears on the page before you log in. As soon as you log in and go to the sports passes and vouchers page it is nowhere to be seen. I was on a chat line and I was given a voucher code which of course it wouldn’t work because there wasn’t the relevant package to apply it to.
If it is going to be this difficult I would appreciate a full refund please.
This is a symptom of accidentally having more than one account, and the Pass having been applied to the other one, not the one you are logging in to.
Could this be the case?
While there is certainly a dedicated Mobile Pass, there is nothing to stop you using a full Sports Pass on a mobile, at no extra cost (except a little mobile data, perhaps, which is why I said try it briefly, just to see if it works at all).
There is no customer service number. (Unkind people might suggest the word ‘number’ is superfluous in that sentence).
This is turning into a bit of a ba*ls up by NowTV. No-one seems to have a clue about this issue, with the so called Help guys and the 'hired help' in here seemingly going round in circles chasing their tails. There is a deafening silence from those who should be fighting you guys' corner and trying to get you up and running. I'm thankful I decided to forgo the offer this year, but it doesn't stop me feeling exasperated by the lack of official NowTV support for the guys who have paid their money and getting no service. Quite frankly it's a shambles.
I definitely only have one account so this doesn’t apply to me i’m afraid.
It seems to me that you are clutching at straws. The best option might be to reimburse everybody who are experiencing this problem and be done with it.