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Anonymous User
Not applicable

Sky Sports Mobile Month Pass

I have bought a Sky Sports Monthly Mobile pass and am trying to use this on my android phone but getting a message that I need a Sky Sports Day, Week or Month Pass to watch on this device.

I have tried signing out and in again and deleting the app etc but to no avail.
1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Having the mobile pass will depend on what channels you are wanting to watch. 

 

https://help.nowtv.com/article/sky-sports-day-week-month-pass

 

With a Sky Sports Mobile Month Pass you just get access to 5 channels: Sky Sports Premier League, Sky Sports Action, Sky Sports Arena, Sky Sports Racing and Sky Sports News.

 

If you are trying to watch another sports channel outside this list then that would most likely explain why you are getting the error message. 

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

20 REPLIES 20
SweetBlitz
Expert 3

Check to confirm it is purchased 

https://account.nowtv.com/passes

 

Then try to watch premier League, arena, action, racing on your smartphone.

Anonymous User
Not applicable
I have tried this and it says I own the pass but when I go onto the app it
still isn't registered and I am still unable to view and of the channels I
have subscribed to
SweetBlitz
Expert 3

@Anonymous User 

What channel are you trying to watch?

What device are you watching on?

Check my account on your smartphone.

 

 

Screenshot_20200618-185142.png

Anonymous User
Not applicable
I am watching on my android phone and have tried all channels available
including prem football and sky sports action
SweetBlitz
Expert 3

@Anonymous User have you looked at My Account in the app on your phone? Scroll to the bottom and check who you are signed in as.

Anonymous User
Not applicable
Yes I have and it says you do not own a pass even though on the website it
says I own it. I also haven't been able to register any device

SweetBlitz
Expert 3

@Anonymous User check https://account.nowtv.com/account-details

Make sure accounts are identical on app and website.

Anonymous User
Not applicable

Hi, I’ve bought a mobile Sky Sports pass and the pass is not showing on the app even though it does against my account if I log in to the website.

thanks for any help 

Anonymous User
Not applicable

Ignore me, I’ve got it working now 

Anonymous User
Not applicable
How did you manage to get it working?