19-07-2019 11:43
Solved! Go to Solution.
19-07-2019 12:53
@Anonymous User
Having the mobile pass will depend on what channels you are wanting to watch.
https://help.nowtv.com/article/sky-sports-day-week-month-pass
With a Sky Sports Mobile Month Pass you just get access to 5 channels: Sky Sports Premier League, Sky Sports Action, Sky Sports Arena, Sky Sports Racing and Sky Sports News.
If you are trying to watch another sports channel outside this list then that would most likely explain why you are getting the error message.
19-07-2019 12:53
@Anonymous User
Having the mobile pass will depend on what channels you are wanting to watch.
https://help.nowtv.com/article/sky-sports-day-week-month-pass
With a Sky Sports Mobile Month Pass you just get access to 5 channels: Sky Sports Premier League, Sky Sports Action, Sky Sports Arena, Sky Sports Racing and Sky Sports News.
If you are trying to watch another sports channel outside this list then that would most likely explain why you are getting the error message.
19-07-2019 13:00
11-08-2019 12:45
So as the England v Wales rugby friendly is on Sky Sports Action I should be able to watch it on the mobile pass? Great thanks.
18-10-2019 21:53
I can’t watch any sky sports channel except news I’m on the now tv app on iPad
19-10-2019 11:18
Sorry @Anonymous User , but this app works on mobile phones only, not on tablets,
You are getting Sky Sports News because this comes with another Pass you have.
Try watching your Mobile Pass on your smartphone, where you should find you can get the other four allowed sports channels on this pass,
15-12-2019 16:37
I have this but it is only letting me watch sky sports news and racing. I cannot watch premier league.
15-12-2019 23:40
@Anonymous User
Jump onto Live Chat And see what they can come up with:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing. Or try your usual browser in Incognito, sometimes called Private, mode.>
18-06-2020 16:38
I have bought the sky mobile pass but when i go onto the app it says i have no passes bought and that i need to purchase one in order to watch anything. i bought the pass yesterday night and still nothing has happened to make it work. I received a conformation email and the money was paid so it has gone through. Any suggestions?
18-06-2020 17:16
I'm having this exact issue too