Sky Sports Mobile Month Pass

[Sooperstar]

I have bought a Sky Sports Monthly Mobile pass and am trying to use this on my android phone but getting a message that I need a Sky Sports Day, Week or Month Pass to watch on this device.

I have tried signing out and in again and deleting the app etc but to no avail.

[gavs82008 · Accepted solution]

@Sooperstar 

Having the mobile pass will depend on what channels you are wanting to watch. 

https://help.nowtv.com/article/sky-sports-day-week-month-pass

With a Sky Sports Mobile Month Pass you just get access to 5 channels: Sky Sports Premier League, Sky Sports Action, Sky Sports Arena, Sky Sports Racing and Sky Sports News.

If you are trying to watch another sports channel outside this list then that would most likely explain why you are getting the error message. 

[Sooperstar]

Thanks, that explains it!

[Nickoj1]

So as the England v Wales rugby friendly is on Sky Sports Action I should be able to watch it on the mobile pass? Great thanks. 

[Dimak]

I can’t watch any sky sports channel except news I’m on the now tv app on iPad 

[RoyB]

Sorry @Dimak , but this app works on mobile phones only, not on tablets,

You are getting Sky Sports News because this comes with another Pass you have.

Try watching your Mobile Pass on your smartphone, where you should find you can get the other four allowed sports channels on this pass,

[Wassurfbabe]

I have this but it is only letting me watch sky sports news and racing. I cannot watch premier league.

[RoyB]

@Wassurfbabe 

Jump onto Live Chat And see what they can come up with:-

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing. Or try your usual browser in Incognito, sometimes called Private, mode.>