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Anonymous User
Not applicable
‎21-09-2018 15:20

Sky Sports Mobile Month Pass

Just got an email with an offer for a free Sky Sports Mobile Month Pass.

I have signed up, it shows on my account, but when I access on my phone it says "Pass Required. You'll need a Sky Sports Day, Week or Month Pass to watch this on this device". See attached.

The pass shows on my account, both on the web and on the Android app. I've tried signing out and back in.

35 Replies
Anonymous User
Not applicable
‎04-10-2018 16:40

In response to schnapps
@schnapps wrote:

Hi @Anonymous User

With the nowtv mobile sports pass, you wouldn't be able to cast, mirror or physically connect to a television set.

Have a read of this.

https://help.nowtv.com/article/sky-sports-day-week-month-pass

Thanks, very useful link.

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Anonymous User
Not applicable
‎15-10-2018 21:19

In response to Anonymous User

Not working for me trying to watch England in work. Sky sports mobile pass shows up in my account??

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starman73
Elite
‎15-10-2018 21:26

In response to Anonymous User
@Anonymous User wrote:

Not working for me trying to watch England in work. Sky sports mobile pass shows up in my account??

Sky sports main event ain't on mobile pass so u can't watch international football.  Only premier League, arena, action and news.
 

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Anonymous User
Not applicable
‎15-10-2018 21:31

In response to starman73

No channel but sky sports news works says I need a pass to watch this channel n I have a pass in my account section it says...

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Anonymous User
Not applicable
‎04-10-2018 14:31

In response to schnapps

@schnapps

Thanks for the clarification on mobile channels availability, was seaching in vain for that info on the NowTV site.

 

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Anonymous User
Not applicable
‎21-09-2018 17:56

I have the same problem! Spoke to 3 different advisors in chat.

gave me different things to do and none of them work!

Still can't get it to play on my smart phone. Just keeps asking to by a pass

Anonymous User
Not applicable
‎21-09-2018 20:46

I get exactly the same. Getting very frustrated trying to find any help.

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Anonymous User
Not applicable
‎21-09-2018 22:51

I am having the same issue.

Can’t access any channels. Keep saying you have to get a pass. 

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Anonymous User
Not applicable
‎22-09-2018 14:02

I have exactly the same problem. Only difference is, I have an iPhone7. Get the same message "Pass Required. You'll need a Sky Sports Day, Week or Month Pass to watch this on this device"

Sky Sports Mobile Month Pass shows on my account but can't get any of the four channels.

 

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Anonymous User
Not applicable
‎22-09-2018 18:00

@Anonymous User wrote:

Just got an email with an offer for a free Sky Sports Mobile Month Pass.

I have signed up, it shows on my account, but when I access on my phone it says "Pass Required. You'll need a Sky Sports Day, Week or Month Pass to watch this on this device". See attached.

The pass shows on my account, both on the web and on the Android app. I've tried signing out and back in.

I had the same so I uninstalled and re-installed the now tv app and it now works.  One odd thing is the mobile is one of my devices, so I only have three device slots for other Now tv passes.  

Anonymous User
Not applicable
‎23-09-2018 6:26

In response to Anonymous User

I bought the day pass offer with a month free mobile pass but the mobile pass is not showing in my account? Will this show up once my day pass has finished?

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Anonymous User
Not applicable
‎23-09-2018 11:44

In response to Anonymous User
@Anonymous User wrote:

I bought the day pass offer with a month free mobile pass but the mobile pass is not showing in my account? Will this show up once my day pass has finished?

The month mobile pas is separate so it should be showing.  Check what you paid.  If it was £7.98 you should have the mobile pass as well, but if it was £7.99 you just ordered the day pass.

Also did you already have an unactivated sports day pass?  If you did this may cause an issue.

Just check your payments and then contact chat.

Anonymous User
Not applicable
‎23-09-2018 22:54

In response to Anonymous User
@Anonymous User wrote:
@Anonymous User wrote:

Just got an email with an offer for a free Sky Sports Mobile Month Pass.

I have signed up, it shows on my account, but when I access on my phone it says "Pass Required. You'll need a Sky Sports Day, Week or Month Pass to watch this on this device". See attached.

The pass shows on my account, both on the web and on the Android app. I've tried signing out and back in.

I had the same so I uninstalled and re-installed the now tv app and it now works.  One odd thing is the mobile is one of my devices, so I only have three device slots for other Now tv passes.  

Also don't cast otherwise you have to re-install.

Anonymous User
Not applicable
‎17-01-2020 12:48

I too had this problem.  I wanted to watch Sky Sports Main Event and so signed up to the monthly mobile pass which promises access to 4 sky sports channels, with no mention of which 4 channels.  So naturally as a customer I assume I can choose which channels.  

 

I have no interest in these 4 channels so I won't be using my pass, so I want a refund.  How do I get one?

 

Please please change the description to mention what people are buying

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gavs82008
Legend 5
Legend 5
‎18-01-2020 12:21

In response to Anonymous User

@Anonymous User 

Sky has only tested the channel picking through the main Sky TV package for sports, nothing for Now TV. Although it was hinted at in a survey. 

You can try Live chat using the below, but I wouldn’t hold my breath.

 

https://help.nowtv.com/article/make-a-complaint-tv-options

FYI that I do not work for NOW, just a NOW customer trying to help
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