21-09-2018 15:20
Just got an email with an offer for a free Sky Sports Mobile Month Pass.
I have signed up, it shows on my account, but when I access on my phone it says "Pass Required. You'll need a Sky Sports Day, Week or Month Pass to watch this on this device". See attached.
The pass shows on my account, both on the web and on the Android app. I've tried signing out and back in.
21-09-2018 20:24
Exactly the same for me i have a Moto g6 play meets all the specs have sky sports mobile pass but can't watch any sky sports channels through the now TV app.
21-09-2018 20:34
I still have the app on my nowtv box and I have active entertainment and movie passes but it says i got to pay for it now was working til last night
21-09-2018 20:55
Hi @Anonymous User
The Sky Sports News HQ is working for me on my smart box with an entertainment & cinema pass.
Maybe try rebooting the nowtv box and perhaps log out and sign back in again to see you can access the channel.
Also double check on the nowtv App under My Account on the box if it shows your active passes when signed into the box.
21-09-2018 21:12
I’ve just done a factory reset and still wants to charge me. It’s showing my passes are active on my account. I purchased the sports mobile pass today, I wonder if that has something to do with it. I’ve been on chat and they all tell me that I can’t get ssn with entertainment pass. I can watch it on my phone
21-09-2018 21:19
Hi @Anonymous User
As far as i am aware you can have an entertainment pass when watching Sky Sports News HQ.
If nowtv have changed their policy (which i don't think they have) then they help guide needs amending about SSN.
https://help.nowtv.com/article/using-sky-sports-news-hq-app-on-now-tv-box-stick
I haven't got a sports mobile pass, so maybe like you said it effecting you watching the SSN on your nowtv box with your entertainment & cinema pass.
21-09-2018 21:21
Thanks for your help and input mate much appreciated it, I’ll just try tomorrow as I’ll have more time to sort it cheers
21-09-2018 21:55
Having the same problem
21-09-2018 22:09
Yes I have the same problem
04-10-2020 12:42
I have the right phone but get the message Pass Required, you'll need a ..pass to watch on this device but my email says it is set up and I need not do anything.
04-10-2018 14:36
Yes I did try, without success. I believe they detect use of Chromecast, count it as as a separate device, and restrict it that way since it's mobile only pass, if this makees sense. I'm wondering if you can simply mirror from yoiur mobile (as oppposed to cast) but have not investigated as yet.