cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
deborah
Advocate
‎03-05-2022 13:16

Sends me to Amazon account

@Deb why am I been sent to Amazon on my iPhone to watch a movie on my smart tv , do you have to open the Amazon account on your iPhone 

0
2 Replies
schnapps
Legend 5
Legend 5
‎03-05-2022 13:25

Hi @deborah 

 

Did you create a NOW Membership through your Amazon Account ?

 

Recently NOW gave Amazon customers the option to be charged via Amazon rather than NOW direct.

 

I don't know if this link article helps with your question or not.

 

https://help.nowtv.com/article/watching-now-on-amazon-devices 

schnapps
Legend 5
Legend 5
‎03-05-2022 13:36

Hi @deborah 

 

Are you being directed to Amazon when you open the newly installed NOW App on your iPhone.

 

Where you pay NOW Membership through NOW ?

 

if so, maybe try opening the NOW App again and see if you can close the Amazon link or message and go into the My Account settings on the iPhone and sign in using your NOW login details (if you pay NOW directly for the active Memberships you have).

0