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Anonymous User
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Restarted mobile app

Hi, restarted mobile app which says next payment July 2023 but when I try and watch the football on mobile it just comes up asking for payment to do so

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Anonymous User
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Actually, you are right, it only allows 5 channels and that isn’t one.  Thanks again for your help

View solution in original post

7 REPLIES 7
gavs82008
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@Anonymous User 

What do you mean by “restarted the mobile app”?

You need a valid sports membership to watch any sports channels with NOW. Having a entertainment or cinema membership will not be enough.

https://help.nowtv.com/article/sports-membership

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
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Hi, thanks for reply.  It says I have a sports mobile prepaid membership toll 04 jul 2023 but that doesn’t seem to let me watch the footy

gavs82008
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@Anonymous User 

Ah right ok I get you. You don’t get all 11 sports channels with the mobile membership. What channel were you trying to watch?

https://help.nowtv.com/article/how-do-i-use-my-sports-mobile-membership

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
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Sky sports United v West Ham so thought it should work

gavs82008
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@Anonymous User 

What channel is that on? 
Is it one of the listed channels mentioned that you can view on the mobile membership?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thought so but doesn’t seem to want to play….thanks for your help.  I’ll keep trying

Anonymous User
Not applicable

Actually, you are right, it only allows 5 channels and that isn’t one.  Thanks again for your help