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Anonymous User
Not applicable

Refund

Hello I was billed 11.99 today for your service which I dont even use I did create an account and activated the free trial ages ago  but I cancelled the trial so you should not have taken the money and I would appreciate it if you refund me asap as that money was meant for offer things I logged onto my account and noticed its says I had a cinema pass so I've cancelled it again

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is a customer forum. Your only option is to fill this form out and pop onto live chat.

 

Form for "incorrect charge"

https://account.nowtv.com/payments/query/incorrect-charge

 

The below link will point you in the direction for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click “chat to an advisor”

FYI that I do not work for NOW, just a NOW customer trying to help