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Anonymous User
Not applicable

Refund needed due to NOW TV app not working yesterday

Hi, yesterday I tried to use the sports month pass I have at the moment, via the NOW TV app on my iPhone X but it continually crashed almost immediately after pressing on the app to open it. I was therefore not able to watch the football that I had bought the pass to watch it via, so I would like a refund please. If necessary I have a video of me trying to open the app several times and it crashing immediately, if you need this to verify my claim. Thanks

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 
This is a customer forum. Your best option is go  onto Live chat to get it resolved 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Make sure to click “chat with an advisor”

FYI that I do not work for NOW, just a NOW customer trying to help