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Anonymous User
Not applicable

Payments

I have a pending payment on my account that I need to cancel as I only wanted sports for one month and I need to contact someone to cancel this subscription before the payment clears

1 REPLY 1
RoyB
Legend

You should be able to Cancel it for yourself, under My Account/Passes & Vouchers.

 

You should find the Cancel button under the Sports Pass details.

 

Though be aware that:-

 

One constant complaint we see is about failed Cancellations; for anyone who hasn’t actually has one of these, but is reading this and thinking of Cancelling, be aware that the NowTV process for this is misleading, going on borderline deceptive, and that you need to press about four Cancel buttons, at least one of which will be off the bottom of your screen with no scroll bars to indicate there is anything down there, and that you haven’t actually Cancelled until you have received an email confirming that you have Cancelled.

 

Also, if you are right on the Payment day, you may not be able to do this, and will need to contact NowTV:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.