31-03-2018 9:29
Since the new update on the iPad now tv app, the parental control pin doesn’t work. Even with a reset of the pin, reclose and open app the pin is always deemed as incorrect. I have had to go into the website to remove my parental pin so I can watch my program.
31-03-2018 15:15
@Anonymous User
Welcome to the forum. Just tried this and I'm not having any issue myself. What's the version of the app you have on your iPad (you can check this from the My Account screen on the app)?
31-03-2018 23:27
Hello
i have turned the parental control back on and it still doesn’t work.
i have deleted app - now won’t let me sign in, doesn’t recognise my email address as a user. It works on my phone and via safari
so cheked version of iPad and updated that to 11.3
still doesn’t let me log in.
i have version 9.1.0 of the now tv app
phone is running on same version
it was working fine last night and until the upgrade of the iPad software after the problem started I hadn’t changed anything.
what can I do?
14-04-2018 7:07
I have this same problem. Was there a fix?
18-05-2018 6:11
On iPad I can only after three numbers when try to enter fourth number of pin just states incorrect pin. I know it isn’t as just used same pin on the now tv box! What is the fix?
@Anonymous User wrote:Since the new update on the iPad now tv app, the parental control pin doesn’t work. Even with a reset of the pin, reclose and open app the pin is always deemed as incorrect. I have had to go into the website to remove my parental pin so I can watch my program.
31-05-2018 21:28
Having the same issue since recent update, any fixes?
22-06-2018 11:43
Also now getting the same thing. I didn't update the app. It happened after I paused a movie and then tubed the ipad screen off.
Any fix, please?
28-06-2018 18:02
I think I had an update getting this now too
02-08-2018 24:11
Also getting this issue. Reset the pin twice and it keeps rejecting it.
02-08-2018 12:31