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Alexb
Newbie

Paid the subscription from aboard but streaming is not available outside uk

Hello,

I just paid a subscription. I am outside uk, the paymenth was succesful but after the memebership was completed I could not see anything because I am not in uk at the moment. I just unsubcribed after 5 min when I noticed. Did I will recieve back the payment as NOW can not stream outside uk?

 

Thank you,

2 Replies
gavs82008
Legend 5
Legend 5

@Alexb 

You’ll need to speak directly with staff via live chat or email. 
This is a customer to customer forum, mainly customers like us will post on the forum.

 

Both live chat and email address can be found in my signature below.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Geluk 

 

Seen the upcoming T&Cs lately? 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.