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Advocate

Re: Nowtv app won't play on my Android tablet

Hi

 

This is starting to become a common thread,  quite a few people seem to be reporting exactly the same problem,  I.e. The app used to work and has since stopped  (giving me the same error code as mentioned above) has now tv got a further resolution to this as location UK,  unistalled/reinstalled and turned off notifications and still nothing? 

 

Regards 

 

 

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Scholar

Re: Nowtv app won't play on my Android tablet

Rich-L wrote:

Hi @JennBags,

 

Sorry to hear this issue is still ongoing.

 

Can you please try the following:

 

  1. Delete the NOW TV app
  2. Re install it
  3. Load up the NOW TV app and you should be ask if you'd like to receive notifications -  select No

* If you don’t get prompted with that prompt to receive notifications try to disable NOW TV Notifications in the settings.

 

Please let us know how you get on.

 

Thanks,

 

Rich

The NOW TV Team

 

 


@Rich-L  I've tried all that, still the same problem! 

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Advocate

Re: Nowtv app won't play on my Android tablet

Still having the  same issue, just gets to the point that it says "connecting"  then brings up the previous error message. 

Getting pretty annoyed with this now, it's not acceptable that it's still an ongoing issue. 

Tried all the previously mentioned fixes and nothing has worked. 

 

Get it sorted 

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Scholar

Re: Nowtv app won't play on my Android tablet

@Rich-L still no answer to this. I've tried all your suggestions and still nothing works.  I can't access through the browser as NowTV recognises that I'm on a tablet and redirects me.

 

I'm not alone in this, and resolution would be appreciated. 

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Community Manager
Community Manager

Re: Nowtv app won't play on my Android tablet

Hi @JennBags and @Munchie87

 

We're sorry for any inconvenience this has caused. 

 

We are going to get this looked into further for you. 

 

Can you please provide me with the following information:

 

Android device?

System Version?

NOW TV Version? 

 

Thanks, 

Karl

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Scholar

Re: Nowtv app won't play on my Android tablet

@Karl-F I get the feeling that you guys are just time-wasting - these questions have been asked and answered before:

 

http://community.nowtv.com/t5/Android/Nowtv-app-won-t-play-on-my-Android-tablet/m-p/360186#M3299

 

I don't know what version of NowTV - it's whatever version was out the last time I uninstalled and re-installed it as per the answer I put in the above post.  Surely you know what release version is out and is the most current?  I will look at it later on when I have my tablet with me as I'm sure you'll use this as another delaying tactic.

 

Very disappointed that this is such a long outstanding problem - and many of us don't seem to be getting the full service that we are paying for.

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Scholar

Re: Nowtv app won't play on my Android tablet

NowTV version is 4.6

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Advocate

Re: Nowtv app won't play on my Android tablet

How is it that so many people are experiencing exactly the same problem for such a prolonged period of time and it cannot seem to be resolved? 

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Newbie

Re: Nowtv app won't play on my Android tablet

I'm having this same problem and have tried all of the above. If anyone has any suggestions id be grateful.
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NOW TV Team (Retired)

Re: Nowtv app won't play on my Android tablet

Hi @Diet01

 

Sorry to hear your having issues.

 

Would you be able to let us know some more information.

 

What device -

Is it modified -

Are you using any VPN's/DNS settings to alter location -

Android Version -

NOW TV App version -

 

Thanks

Andy

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