15-01-2016 23:27
01-04-2016 23:28
Hi
This is starting to become a common thread, quite a few people seem to be reporting exactly the same problem, I.e. The app used to work and has since stopped (giving me the same error code as mentioned above) has now tv got a further resolution to this as location UK, unistalled/reinstalled and turned off notifications and still nothing?
Regards
02-04-2016 13:16
Rich-L wrote:
Hi @JennBags,
Sorry to hear this issue is still ongoing.
Can you please try the following:
* If you don’t get prompted with that prompt to receive notifications try to disable NOW TV Notifications in the settings.
Please let us know how you get on.
Thanks,
Rich
The NOW TV Team
@Anonymous User I've tried all that, still the same problem!
16-04-2016 21:20
@Anonymous User still no answer to this. I've tried all your suggestions and still nothing works. I can't access through the browser as NowTV recognises that I'm on a tablet and redirects me.
I'm not alone in this, and resolution would be appreciated.
18-04-2016 13:57
Hi @Anonymous User and @Anonymous User,
We're sorry for any inconvenience this has caused.
We are going to get this looked into further for you.
Can you please provide me with the following information:
Android device?
System Version?
NOW TV Version?
Thanks,
Karl
18-04-2016 14:34
@Karl-F I get the feeling that you guys are just time-wasting - these questions have been asked and answered before:
http://community.nowtv.com/t5/Android/Nowtv-app-won-t-play-on-my-Android-tablet/m-p/360186#M3299
I don't know what version of NowTV - it's whatever version was out the last time I uninstalled and re-installed it as per the answer I put in the above post. Surely you know what release version is out and is the most current? I will look at it later on when I have my tablet with me as I'm sure you'll use this as another delaying tactic.
Very disappointed that this is such a long outstanding problem - and many of us don't seem to be getting the full service that we are paying for.
18-04-2016 22:39
NowTV version is 4.6
27-04-2016 22:11
How is it that so many people are experiencing exactly the same problem for such a prolonged period of time and it cannot seem to be resolved?
10-05-2016 6:27
Reported 16April but no fix yet - hope below helps Nowtv (my tablet is Galaxy SM-T520 standard)
What works correctly :
- Nowtv streaming server..BT isp..BT DNS..BT firewall..BT Homehub3..Nowtvbox..TV
- as above but with BT Homehub5
- Nowtv streaming server..O2 isp..O2 DNS..O2 firewall..Galaxy S3 phone (3G)..Nowtv app..Tablet <<< NOWTV NOTE THIS
What gives 0x23 or 0x29 message after making Nowtv selection..loading..connecting..........
- Nowtv streaming server..BT isp..BT DNS..BT firewall..BT Homehub3..Nowtv app..Tablet
- as above with BT Homehub5
It is NOT fixed by restarting, reinstalling app, signing out/in, counting to a million, crossing fingers etc etc ...
I believe it is a problem between the NowTV app and the BT DNS or BT firewall - we users can't fix this.
Will Nowtv please sort out their app to work properly with all isps ?
Thanks
06-09-2017 18:30
Hi I have a VK World T6 running Android 5.1. As far as I'm aware its rooted. Its saying NowTV wont run on this nmachine as it has been modified.
Can you help pls?
Ta!
06-09-2017 19:03
@Anonymous User wrote:Hi I have a VK World T6 running Android 5.1. As far as I'm aware its rooted. Its saying NowTV wont run on this nmachine as it has been modified.
Can you help pls?Ta!
If it's rooted, then NOW TV app will not work and there is nothing you can do as they are unlikely to change their policy on rooted devices. You can double check that it is definitely rooted by downloading a root checker app from the Play Store.