10-04-2023 4:50
Some shows on NowTV have full subtitles no problem, such as The Last of Us.
Other TV shows, such as Six Feet Under, are missing every other line. It’s really distracting. Subtitles are a must for me, and I can’t watch without them (I am hard of hearing).
I am watching on iOS 16.4 iPhone 11. Any help would be much appreciated.
18-04-2023 15:12
Hi would it be possible to know which season / episode of Six Feet under is having the subtitle issue ? Thanks
Thank you
* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you
18-04-2023 16:20
it happens on mac app too. it's not the show or subtitles available that is the problem, it's the software. if i hit back a few seconds on what i'm watching (succession) subtitles that were missing before start to appear.
18-04-2023 17:38
It’s every episode. However when I’m watching on the big tv (Chromecast with Google TV), the subtitles do appear. Albeit not in a linear fashion. It most likely is a bug in the iOS app.
18-04-2023 18:00
You need to tag the ContentTeam in for them to investigate.
@ContentTeam FYI
19-04-2023 9:59
Thanks for getting back to us @gavs82008 @MMA @lilolilol We will investigate this and get back to you. Thanks
* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you
13-09-2023 10:57 - edited 13-09-2023 10:57
The problem with subtitles seems to affect several shows (Game of Thrones and Blacklist, to name only two, but there are plenty). It’s making it impossible to watch the shows for people who need subtitles. Please check that and sort it out, TIA.
13-09-2023 14:49
That member of staff has not worked for NOW in a while. Also replying to posts won’t notify them of your question/query, you must tag them in for them to see it.
Best jump onto live chat and speak with staff about it. Make sure your signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/feedback-complaints