cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Now tv live chat

Now tv not working due to request to update app all followed and done worked for one day then kept asking for new app done and then blocked out on the same device for a month !! Used live chat and outstanded that the Now tv associate "ended chat " I was very polite ... saved the convo so have proof .. so frustrating
5 REPLIES 5
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

That's not good. Especially if your issue has not been resolved. First things first: -

 

  • What device are you using to access and view NOW TV content?
  • What device are you using to access 'live chat'?

 

Cheers

Anonymous User
Not applicable

@Anonymous User

 

Hi Jag, we would need to know is this the new player that you downloaded by any chance ?

Anonymous User
Not applicable
Yes it was
Anonymous User
Not applicable

internet is not working for 2 days.

 

what happens? 

RoyB
Legend

@Anonymous User 

 

First step is always to reboot your router, and see if the service comes back.

 

If no go, then you need to contact your ISP.

 

If that is NowTV, there will be a telephone number they have given you to call, likely under My Account/Orders & appointments

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.