Now app error code and won’t connect to stream

[Lennybear]

My now tv app will allow me to access programmes but not play them. It comes up with an error message (0xfde0001b) stating I must restart the app (which I’ve done several times) or delete and reinstall (which I’ve also done several times. I’m in hospital at the moment and this is a real pain. My subscription is ending soon and based on this I won’t be renewing 

[gavs82008]

@Lennybear 

Have you tried to download the content to the device and watching via the downloads section?

Assuming you are using your mobile data?

[Lennybear]

Yeah I’ve tried that- it says unable to download content at this time. I’m using WiFi as I’m in hospital. 

[gavs82008]

@Lennybear 

If you can try use your mobile data as a hot spot to see if you can download the content. 

There does seem to be a few issues going around since the latest update as other members are reporting similar issues.

[Lennybear]

Looks like it’ll let me play a program using 4G but I can’t download it as it says I’ve gotta be on WiFi for that. 
do you have any idea how long it’s likely to be before someone fixes it?