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Matbeard
Contributor 2

Now TV app now BLOCKED on Kindle Fire HD

Until about a week ago I was able to watch Now TV on my Kindle Fire HD because I'd installed the Google Play Store and installed the standard Android app (no rooting or breaking of terms required).

 

I was forced to use an old version of the Now TV app because the latest version actively prevents it running on a Kindle device. This old version has now ceased to function, so I can no longer use my Kindle.

 

This is frankly pathetic. The Kindle is an Android tablet and Now TV has gone to the additional effort to make sure it's app will not function when installed.

 

I bought the Kindle Fire because it's a reasonably priced, high spec Android tablet. It allows me to use ALL the other streaming media services: iPlayer, All4, UKTV, ITV Hub and Netflix. But due to some perceived conflict of interest, it now refuses to let me use one of the services I'm paying for.

 

Can somebody from Now TV please explain the reasoning behind behind this?

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4268 Champion 4
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Re: Now TV app now BLOCKED on Kindle Fire HD

@Matbeard if the Android is not working on your Kindle it is probably due to an Amazon update. They permit those other apps without needing full Android.

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SeeMoreDigital Champion 5
Champion 5

Re: Now TV app now BLOCKED on Kindle Fire HD

Hi @Matbeard,

 

According to the following 'Help Centre' article: What devices can I use to watch NOW TV?, the Amazon Kindle Fire HD devices are not officially supported for use by NOW TV.

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Matbeard
Contributor 2

Re: Now TV app now BLOCKED on Kindle Fire HD

Yes, but my point is that it's not acceptable. They claim it's "not supported" but the only reason it doesn't work is that they go to EXTRA EFFORT to ensure it doesn't work.

 

They have deliberately disabled the Now TV app on Kindle Fire HD devices, as it was working fine until a recent update.

4268 Champion 4
Champion 4

Re: Now TV app now BLOCKED on Kindle Fire HD

@Matbeard I would suggest you ask Amazon why they don't supply full Android on their Fire devices and complain to them.!

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ukbobboy
Expert 3

Re: Now TV app now BLOCKED on Kindle Fire HD

@Matbeard @4268 @SeeMoreDigital

 

Hi MB

 

First, there is no answer to your problem, certainly none that you are going to like, and secondly I believe that Sky/NowTV have made some unpublished policy decisions to ensure their apps and devices only run and play within certain narrowly defined parameters.  And as you can imagine, your  Amazon Fire device is outside of those parameters.

 

Finally, as I believe the decisions made are unpublished then you will not get a an official reply to your query.

 

 

UK Bob

 

 

Matbeard
Contributor 2

Re: Now TV app now BLOCKED on Kindle Fire HD

@4268 It's not Amazon that's at fault here! It's not Amazon that have deliberately crippled the Now TV app. Like I say, all other media streaming apps work on the Kidle Fire... they are even available in the official Amazon App store. As you may be aware, Android is an open source platform, so the fact that Amazon has put it's own launcher on it, doesn't mean it's not "full Android".

 

I guess I'm not really expecting a solution from these forums. I've contacted Now TV/Sky about it, hoping to get an explanation as to why it's being so pathetic. Maybe if enough people complain, it'll change it's rediculous policy.

NOW TV Team Nadine-K
NOW TV Team

Re: Now TV app now BLOCKED on Kindle Fire HD


@Matbeard wrote:

@4268 It's not Amazon that's at fault here! It's not Amazon that have deliberately crippled the Now TV app. Like I say, all other media streaming apps work on the Kidle Fire... they are even available in the official Amazon App store. As you may be aware, Android is an open source platform, so the fact that Amazon has put it's own launcher on it, doesn't mean it's not "full Android".

 

I guess I'm not really expecting a solution from these forums. I've contacted Now TV/Sky about it, hoping to get an explanation as to why it's being so pathetic. Maybe if enough people complain, it'll change it's rediculous policy.


@Matbeard

 

Hi there, we do apologise for the inconvenince, Kindle Fire is not part of our supported devices due to the software amazon uses, as Amazon has its own streaming service Amazon prime, it does not allow us to use nowtv on its devices. 

 

Thanks the Nowtv team. 

Thanks
Nadine-K
The Now TV Team 🙂
4268 Champion 4
Champion 4

Re: Now TV app now BLOCKED on Kindle Fire HD

@Nadine-K thanks for confirmation this Amazon issue.

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Matbeard
Contributor 2

Re: Now TV app now BLOCKED on Kindle Fire HD

@Nadine-K I'm afraid something smells a bit fishy. The Kindle Fire runs Android, and until a recent update to the Now TV app, it worked fine: so there's no technical reason why it doesn't work (other than Now TV deliberately crippling it).

 

As for Amazon having its own streaming service: that's true, but it still offers the Sky Go, Netflix, All4, ITV Hub and UK TV apps in its own App Store, so it's not exactly adverse to hosting apps from competitors. Say what you like, but the only reason the Kindle isn't supported is because Now TV doesn't want to.