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Nina1952
Mentor

Not able to watch after app update!

Hi there,

 

I updated my iOS app earlier, I am now unable to watch on my iPad after signing in. I have four devices registered, but am only viewing on one other. As far as I know I should be able to watch on two devices.

 

Can anybody help please?

 

Many thanks.

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schnapps
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Re: Not able to watch after app update!

@Nina1952

 

If you have updated your iPad to iOS version 10.3 then this help article explains why you may be having problems with the NowTV App.

 

https://help.nowtv.com/article/problems-using-now-tv-app-on-ios-10-3

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11 Replies
SeeMoreDigital
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Re: Not able to watch after app update!


@Nina1952 wrote:

...As far as I know I should be able to watch on two devices.

 


This it correct @Nina1952,

 

If you haven't done-so already try re-booting your router by disconnecting the power and waiting 30 - 60 seconds before reconnecting the power?

 

 

Cheers

Nina1952
Mentor

Re: Not able to watch after app update!

Everything rebooted, switched off and on again. No difference.

 

My son had the same problem with his account and the NOW TV team reset the devices on his account. This cured the problem.

 

Still unable to watch what I've paid for.

 

Many thanks for your help.

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schnapps
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Re: Not able to watch after app update!

@Nina1952

 

Are you getting the maximum simultaneous streams reached where you are only permitted to watch on two devices at any given time ?

 

NowTV says in their help guide article that it can take about 10 minutes after stop playing on a device before swapping over to a new device (where i have noticed it takes much longer in my household setup).

 

Have you tried signing out of the Now TV App, switching off your iPad, then powering back on the iPad and re signing back into the latest Now TV App you have recently updated ? 

 

 

SeeMoreDigital
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Re: Not able to watch after app update!


@Nina1952 wrote:

My son had the same problem with his account and the NOW TV team reset the devices on his account. This cured the problem.

 


Hi again @Nina1952,

 

In that case I suggest you explain your issue to a NOW TV representative and ask them to perform a device limit reset.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

Anonymous User
Not applicable

Re: Not able to watch after app update!

@Nina1952
What software is on your iPad because most apps on App Store are having few issues at moment due to Apple Event tomorrow evening due to iOS 11 , New iPhones & iPads coming to uk market like iPhone 8, X
schnapps
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Re: Not able to watch after app update!

@Nina1952

 

I think @Anonymous User might be on the right track where i am not sure if the NowTV App currently supports IOS 11.

 

I found this link on the forum, but not sure if NowTV have updated their App to support IOS 11 yet (might be wrong, because i don't use Apple IOS products).

 

https://community.nowtv.com/t5/iPhone-iPod-and-iPad/IOS-11/m-p/429585#M2733

 

If you are using an older versions of IOS, then please ignore my post.

 

Hopefully the NowTV Team can confirm accordingly.

schnapps
Legend 5
Legend 5

Re: Not able to watch after app update!

@Nina1952

 

If you have updated your iPad to iOS version 10.3 then this help article explains why you may be having problems with the NowTV App.

 

https://help.nowtv.com/article/problems-using-now-tv-app-on-ios-10-3

Nina1952
Mentor

Re: Not able to watch after app update!

Thanks all for your suggestions, your help is much appreciated. This is now resolved. Smiley Happy

 

I am using iOS 10.3.3 on an iPad Air 2 with the latest NOW TV app. I haven't altered my device list since last year, so it was unusual for this error to occur.

 

Usually when the app updates, a new sign-in to the app is not required, but today it was.

 

I restarted everything, all devices on the device list and the router to no avail so I used the live chat facility as advised, and the agent cleared my device list, allowing me to repopulate it with the same devices.

 

This has fixed the problem.

 

Thanks again to all that offered help and advice.

 

Rgds,

 

Nina.

Anonymous User
Not applicable

Re: Not able to watch after app update!

@Nina1952
Just heads up about iOS 11 it is due to be released to public after tomorrow event which could be few hours or days but remind you now tv has to update there app for Apple devices how most updates to apps go out on Thursday, if want to know all this I work in Apple store in Birmingham