No internet on some mobile devices

[Marek]

Hi, I have no internet connection on some mobile devices connected to Now Hub 2. Samsung phones are only affected, Xiaomi phones connect with no problems. It shows wifi device on the screen, trying to connect, the wifi icon flashes few times and it comes back with shout mark and no internet connection. I have fire stick connected as well and printer. 

Anyone has a solution to this?

[Marek · Accepted solution]

Hi, Solved, it seems that my wife had to change settings to private DNS with Plus Net and reverting back to Auto helped. 

Hope this helps someone 🙂

[schnapps]

Hi @Marek 

Bit of a long shot go into your NOW Hub Router webpage Settings and try temporary testing with IPV6 disabled (once you made the changes make sure you click on the green Apply button).

I have come across in the past that IPV6 enabled on the NOW Router can cause problems on certain Apps and websites (I don't know if this would have any bearing when attempting to connect to your wifi network, but worth a try).

If it makes no difference switch IPV6 back on again.

Also if you haven't done it already maybe split the 2.4 and 5ghz wifi bands on the NOW Router.