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Zoe43
Observer

New to Now but can't watch anything.

I purchased a 2 month entertainment pack to trial just last week, I'm using the android app but can't watch it at all, everytime I click on a show it looks like it'll let me watch then goes back the now screen. Am I being thick? I thought I could just watch on the mobile app.

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schnapps
Legend 5
Legend 5

Re: New to Now but can't watch anything.

Hi @Zoe43 

 

You should be able to watch the NOW App from your mobile Apps Store when using an Android smartphone or tablet.

 

https://help.nowtv.com/article/install-now-app-on-android-smartphone-tablet 

 

Check your Android mobile settings if something is not effecting watching NOW on the App, such has a VPN or if your display has an option to change the frame rate (either fps or hz) then try a different display fresh rate figure.

 

Also try a fresh NOW App download and before signing into the NOW App under My Account, temporary power down the phone.

 

With regards to watching on a television, see if you own any suitable devices on this linked list below.

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now 

 

 

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schnapps
Legend 5
Legend 5

Re: New to Now but can't watch anything.

Hi @Zoe43 

 

If nothing makes any difference and you haven't got another smartphone or tablet to watch your NOW Membership on, then get in touch with NOW live chat for further assistance & help (click on the green "chat on line" button) from this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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