06-03-2016 21:50
I have used my now tv app on my acer android tablet since I got now tv with no problems.
3 nights ago I tried to watch a program it loaded and just as it was about to start playing I got a message saying now tv had stopped.
after looking online I follwed one suggestion of uninstalling the app and reinstalling but with the same problem.
I have reset my Acer back to factory settings and tried it again and still the same problem.
Any one help
06-05-2016 15:59
Firstly double check you are using your Sky ID and typing password correctly. It is very easy to get either wrong on a mobile screen. If you are certain this is correct your app may have a glitch. I would do the following:
1) Go into settings on your phone and into apps, clear the data from there. Then try logging in.
2) If still not successful, repeat stage 1 and also uninstall the app and reinstall it. Then try logging in again.
3) If still not successful, repeat stage 1, uninstall the app and then remove the history of the app by going into Google Play, clicking My apps and going into all. Apps you have installed but that your account remembers will be there with a cross beside them. Click the cross to remove the app. This should remove the app fully. You can then try uninstalling and reinstalling the app. If this causes device issues you may need to go on chat.
06-05-2016 16:26
Done all those things multiple times. Even did a factory reset of the tablet and loaded apps back in again No joy.
What gets me is this app worked fine before they put an updated app on Google play and there are a lot of people who cant use it on there Tablets now.
Surely it would make sense to roll back the app until they can sort it out.
24-05-2016 23:03
Any update on this issue
25-05-2016 7:48
25-05-2016 13:13
Mine is a Tablet not a Phone
25-05-2016 15:28
26-05-2016 1:02
I am convinced it is the updated app. Myself and others had no problem with the last version. Then when the new app was launched we started having these problems.
27-05-2016 15:10
Hi again @Anonymous User
The 4.7.1 update was in regard to your Tablet Software, not the NOW TV App, would you be able to try updating your tablet and see if that works?
Thanks,
Ryan
NOW TV Team
27-05-2016 17:26
27-05-2016 22:09
I'm on 4.4.4.. My Son has a samsung with 4.4.4 and he can get his now tv to work.