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Anonymous User
Not applicable

NOW TV app not working

Downloaded NOW TV on my tablet and it seems to just be buffering for ages! Downloaded it on my phone too, to seeifitwasmy tablet but it is the same on there. I can't even get the log in screen. Anyone else having the same issue ?

7 REPLIES 7
gavs82008
Legend 5
Legend 5

@Anonymous User 

Android or Apple?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Android, Samsung 

gavs82008
Legend 5
Legend 5

@Anonymous User 

What have you tried to watch?

Live TV or on demand?

What happens if you download content to watch? 

Have you tried your mobile data?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I've literally just downloaded the app, I can't even get to the sign in part as I'm just watching a loading ring go around and around. I've done a broadband test and everything is working fine, all other streaming apps working fine.

Anonymous User
Not applicable

I'm having exactly the same issue - Android 13. Tested on my wife's phone Android 12 and exactly the same. Getting the splash screen with infinite loading. It's not even getting as far as asking for login credentials.

Tried rebooting the internet and switching to mobile data, uninstalling and reinstalling the app, removing cached data - Yet to find a solution

Anonymous User
Not applicable

Issue seems to have been resolved, for me at least. 

Anonymous User
Not applicable

Playstore has now said "Recent data from similar devices show that this app may stop working on your device." Feels like android are slowly losing everything!