21-03-2020 9:33
21-03-2020 10:14 - edited 21-03-2020 10:16
Hi @Anonymous User
Sometimes, signing out of the NowTV App on your mobile device, then delete the App, then re install the App from your mobile Apps Store, then power down your mobile device, then power back up your playback device and sign back into the App with the NowTV account with your Cinema pass on it works.
Might be worth a try.
If no joy pop over to live chat for further assistance.