Mobile issue

[Anonymous User]

Hi, I've just signed up for the sports day Pass and 5 months mobile pass, however if I try to watch an allowed channel on my Samsung 9 I get the message " Viewing stopped

Sorry, we don't support hdmi streaming to your TV or screen recording from mobile devices but don't worry there are loads of ways to get Now tv on your big screen"

I'm not casting or connected to the TV via hdmi just trying to watch on my phone. What is the problem? Do I need to change a setting? 

Would like to start watching the Premier league tomorrow.

Thanks. 

[gavs82008]

@Anonymous User 

Might sound daft, you could log out and back in to the app? 

[Anonymous User]

Thanks for the suggestion I did give that a try, l also uninstall and reinstalled. No joy.

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[gavs82008]

@Anonymous User 

Are you able to test it out on your mobile data?

Do you happen to have another device that you could test it out on? 

[Anonymous User]

Tried mobile data as suggested. Still same message. Don't currently have access to another device. Thanks for the suggestions though.

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[schnapps]

Hi @Anonymous User 

I have seen this message reported on the forum before by a couple of Samsung S series smartphone owners in the past.

Don't know how to remove the message sorry (unless another Samsung smartphone user has had any success).

I don't own a Samsung smartphone myself, but i would check in the Samsung phone settings if something like smart view / screen mirroring or screen recorder is switched on which is preventing the Mobile Sports Membership to run.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-smart-view/