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Anonymous User
Not applicable
‎30-10-2021 17:00

Mobile Pass not showing

So last week I purchased the Day Pass with 8 months sky mobile included. I used the Day Pass no problem last week but I’m trying to use the mobile pass but can’t find any sign of it. Any ideas to how I can find/activate it?

Thank you!

10 Replies
schnapps
Legend 5
Legend 5
‎30-10-2021 17:04

Hi @Anonymous User 

 

It can take up to 10 days for the Mobile Membership to be automatically added to your account.

 

If the Mobile Membership is showing on your online NOW account, then make sure you are only watching one of the five permitted channels which is Premier League, Action/NFL, Arena, Racing (Horses) or News with the NOW App from your phone Apps Store.

0
Anonymous User
Not applicable
‎30-10-2021 17:15

In response to schnapps
Thanks for your help. I have been trying to use those channels, but it I
purchased it last Saturday so I’ll give it a few more days and see what
happens then.
It’s not showing online or anything yet but we’ll see I guess
Thanks
0
Anonymous User
Not applicable
‎30-10-2021 17:48

In response to schnapps

Hi there

 

I have the same problem. I purchased the day pass on https://www.nowtv.com/sports-purchase last week.

 

Sports Day + Mobile Month Membership
£9.98 one-off payment.

Access every Sky Sports channel for a day, plus enjoy a 8 month Mobile Month Membership.


Now I can watch only News channel on mobile. But not Premier League channel. Pass is not showed in my account either.

 

 

0
schnapps
Legend 5
Legend 5
‎30-10-2021 18:26

In response to Anonymous User

Hi @Anonymous User 

 

With a Day Sports Membership you used to get 30 days free Sky Sports News Access on any device once you have triggered the Day Sports Membership.

 

I don't know if this is still a case because i haven't used a Day Membership in a few years.

 

If the Sports Mobile Membership is not showing on your online account and it's been less than 10 days then i doubt there is much you can do.

 

If the time window is more than 10 days, then contact NOW live chat.

0
RoyB
Legend
‎30-10-2021 18:28

In response to Anonymous User

@Anonymous User @Anonymous User @schnapps @Anonymous User 

 

7 < 10.

 

Come back Thursday if it is still not with you,

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
0
Anonymous User
Not applicable
‎13-11-2021 9:14

In response to schnapps

I had email confirming it’s activated.  It will be interesting to see if this works today. I’ve tested it on the Golf and it’s having those pop-up promotions on the screen trying to get me to sign up 

0
RoyB
Legend
‎13-11-2021 9:26

In response to Anonymous User

@Anonymous User 

 

Golf isn’t included in the Mobile membership.

 

Only the five options @schnapps has listed above, Premier League, Action/NFL, Arena, Racing (Horses) and News.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
Anonymous User
Not applicable
‎13-11-2021 9:29

In response to RoyB

Ahhh ok makes sense, thanks 

0
gavs82008
Legend 5
Legend 5
‎13-11-2021 9:28

In response to Anonymous User

@Anonymous User 

Thats because the golf channel is not one of the 5 channels you get.

 

5 Sky Sports channels: Premier League, Action, Arena, Racing & News

 

https://help.nowtv.com/article/sports-membership

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable
‎30-10-2021 17:06

I am experiencing the exact same problem. Even the purchase days match the original OP. Any one that can help?. Now TV been pretty awful in activating this offer promptly so we don’t have to chase up the service we have already paid for. 

0