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JJG
Newbie

Mobile Pass not showing

So last week I purchased the Day Pass with 8 months sky mobile included. I used the Day Pass no problem last week but I’m trying to use the mobile pass but can’t find any sign of it. Any ideas to how I can find/activate it?

Thank you!

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10 Replies
schnapps
Legend 5
Legend 5

Re: Mobile Pass not showing

Hi @JJG 

 

It can take up to 10 days for the Mobile Membership to be automatically added to your account.

 

If the Mobile Membership is showing on your online NOW account, then make sure you are only watching one of the five permitted channels which is Premier League, Action/NFL, Arena, Racing (Horses) or News with the NOW App from your phone Apps Store.

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TFS
Advocate

Re: Mobile Pass not showing

I am experiencing the exact same problem. Even the purchase days match the original OP. Any one that can help?. Now TV been pretty awful in activating this offer promptly so we don’t have to chase up the service we have already paid for. 

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JJG
Newbie

Re: Mobile Pass not showing

Thanks for your help. I have been trying to use those channels, but it I
purchased it last Saturday so I’ll give it a few more days and see what
happens then.
It’s not showing online or anything yet but we’ll see I guess
Thanks
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illnino
Mentor

Re: Mobile Pass not showing

Hi there

 

I have the same problem. I purchased the day pass on https://www.nowtv.com/sports-purchase last week.

 

Sports Day + Mobile Month Membership
£9.98 one-off payment.

Access every Sky Sports channel for a day, plus enjoy a 8 month Mobile Month Membership.


Now I can watch only News channel on mobile. But not Premier League channel. Pass is not showed in my account either.

 

 

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schnapps
Legend 5
Legend 5

Re: Mobile Pass not showing

Hi @illnino 

 

With a Day Sports Membership you used to get 30 days free Sky Sports News Access on any device once you have triggered the Day Sports Membership.

 

I don't know if this is still a case because i haven't used a Day Membership in a few years.

 

If the Sports Mobile Membership is not showing on your online account and it's been less than 10 days then i doubt there is much you can do.

 

If the time window is more than 10 days, then contact NOW live chat.

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RoyB
Legend 5
Legend 5

Re: Mobile Pass not showing

@illnino @JJG @schnapps @TFS 

 

7 < 10.

 

Come back Thursday if it is still not with you,


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(As long as you started the thread, and haven’t already accepted an answer)
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Alpal0301
Scholar

Re: Mobile Pass not showing

I had email confirming it’s activated.  It will be interesting to see if this works today. I’ve tested it on the Golf and it’s having those pop-up promotions on the screen trying to get me to sign up 

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RoyB
Legend 5
Legend 5

Re: Mobile Pass not showing

@Alpal0301 

 

Golf isn’t included in the Mobile membership.

 

Only the five options @schnapps has listed above, Premier League, Action/NFL, Arena, Racing (Horses) and News.


If my posting answered your question, please click ‘Accept Answer’ on it
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
gavs82008
Legend 5
Legend 5

Re: Mobile Pass not showing

@Alpal0301 

Thats because the golf channel is not one of the 5 channels you get.

 

5 Sky Sports channels: Premier League, Action, Arena, Racing & News

 

https://help.nowtv.com/article/sports-membership


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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