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Big-Mac
Advocate

Log-in Error

I am currently using an iPhone that has content filters and I am unable to login. I could turn off the filters but I would then need to readd all the sites that are allowed access. At present my phone will not allow me to login, it says network error on the app and on the site it says "Unable to connect to sign in, please try again later.

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gavs82008
Legend 5
Legend 5

Re: Log-in Error

@Big-Mac 

Might sound simple, have you tried deleting and reinstalling the app? 

FYI that I do not work for NOW, just a NOW customer trying to help
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Big-Mac
Advocate

Re: Log-in Error

I hadn't, but I have now. Same issue.

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Big-Mac
Advocate

Re: Log-in Error

I've cancelled my account as I've had no way to sort it. When cancelling I gave the reason of tech difficulties and it had a link which went to a page that doesn't work. 🤨

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gavs82008
Legend 5
Legend 5

Re: Log-in Error

@Big-Mac 

Try heading onto Live chat to see what Now TV staff can do to help.

https://help.nowtv.com/article/how-to-submit-a-complaint
Just click “chat online” within the green box

FYI that I do not work for NOW, just a NOW customer trying to help
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