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Anonymous User
Not applicable
26-05-2019 21:58
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Can anyone send me a link to do a live chat please cheers
Solved! Go to Solution.
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RoyB
Legend
26-05-2019 22:40
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@Anonymous User
Yes, alas, it does that. It doesn’t seem to know that you are typing, and times out if you don’t Enter soon enough.
Hence my comment about short and sweet; or ensure you press Enter every line or less, no matter how choppy that makes the Chat; better than a disconnect.
No bad idea to put an email in as well; NowTV promise to respond promptly, though this promise Is not always kept.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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74 REPLIES 74
RoyB
Legend
21-11-2019 9:51
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@Anonymous User
You signed in with an old address, or it (whatever device you are using) did?
If the fields were autofilled, this will have been your device did that; I guess you could have overridden these values at the time, but too late now.
However, the pass should have gone and lived on that account, and should be accessible to you.
If you can’t access the old email address any more, then the best thing may be to get onto Live Chat, and ask them to change the email address to your current email, which will put you back in control of your account.
And you can also ask them where the pass went.
My standard boilerplate coming up (typed once, saved in Notes, Copy & Paste as required):
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
29-11-2019 19:24
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Hi my bill is due but I don't have enough in my account to pay due to family crisis
can you please give me until Tuesday
RoyB
Legend
29-11-2019 23:23
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@Anonymous User
This isn’t the real Live Chat, this is just a thread confusingly called Live Chat.
Reach the real Live Chat by following the advice in the post above yours.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
10-02-2020 15:24 - edited 11-02-2020 10:07
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Hi can you give me a call on as I cant pay my payment online
Anonymous User
Not applicable
11-02-2020 10:08
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@Anonymous User
Hi as this is a public forum we have removed your contact details, please use the live chat to discuss your account issues in private.
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