Thanks for your post.
Can you please let me know if you have tried to contact us via Live Chat about your account?
If you want to cancel your passes all you need to do is follow the steps in this link here.
The article will inform you with where you need to go to cancel your Sports Pass,
Any questions please let us know.
How does it know that?
But to try to sort this, talk to Live Chat:-
Get in Touch (all the options, and the best place to start):-
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
Go to My Account > Broadband & Calls whilst logged in on here.
Then click on the Moving Home section until a telephone number appears on your screen to call the NowTV Broadband Team.
Some further information in this linked help article below about How do i move NowTV Broadband to My New Home.