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Newbie

Re: Live chat

I AM DEAF, I WANT TELL YOU ABOUT BILL THAT IS NOT HAPPY LOTS OF BILL THREE TIME. CAN CANCELL FOOTBALL PLEASE.

 

RAWLINGS AGBONTAEN. 

 

[email removed]

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Community Manager
Community Manager

Re: Live chat

Hi @Rawlings

 

Thanks for your post. 

 

Can you please let me know if you have tried to contact us via Live Chat about your account? 

 

If you want to cancel your passes all you need to do is follow the steps in this link here.

 

The article will inform you with where you need to go to cancel your Sports Pass,

 

Any questions please let us know. 

 

Thanks

Karl

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Advocate

Re: Live chat

crap and not available - great - great

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Observer

Re: Live chat

Hi I am trying to set up a new account up but it saying that I already account under another email address

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Legend 5
Legend 5

Re: This thread is not Live Chat, Live Chat is a whole different thing

@Louise30 

 

How does it know that?

 

But to try to sort this, talk to Live Chat:-

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing. Or try your usual browser in Incognito, sometimes called Private, mode.>


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Observer

Re: Live chat

How can I contact somebody to change my broad band over to my new house 

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Legend 5
Legend 5

Re: Live chat

Hi @Millie_mcnally 

 

Go to My Account > Broadband & Calls whilst logged in on here.

 

Then click on the Moving Home section until a telephone number appears on your screen to call the NowTV Broadband Team.

 

Some further information in this linked help article below about How do i move NowTV Broadband to My New Home.

 

https://help.nowtv.com/article/how-do-i-move-now-broadband-to-my-new-home 

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Advocate

Re: Live chat

Hi can you give me a call on as I cant pay my payment online 

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NOW TV Team
NOW TV Team

Re: Live chat

@Misasa12 

 

Hi as this is a public forum we have removed your contact details, please use the live chat to discuss your account issues in private. 

Thanks
Nadine-K
The Now TV Team 🙂
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Advocate

Re: Live chat

Does any one have email i can send to Now tv im getting no response also they put phone down on me help i need to cancel by saturday

 

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